Senior Casualty Claims Examiner

Chubb • Phoenix, AZ

4d • Onsite

About The Position

We are seeking an experienced and detail-oriented Senior Casualty Claim Examiner to join our team. This role is responsible for handling complex personal and commercial auto, bodily injury, and general liability claims with a focus on thorough investigation, sound judgment, and timely resolution. The ideal candidate will bring strong technical claims expertise, excellent communication skills, and the ability to manage a diverse inventory of claims while delivering a high level of customer service.

Requirements

• 5–7+ years of experience in liability insurance claims adjusting, including litigation.
• Bachelor’s degree or equivalent experience.
• Strong understanding of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
• Ability to evaluate, analyze, and interpret policy language, contracts, and other complex information.
• Excellent verbal and written communication skills with the ability to clearly explain coverage positions, claim decisions, and recommendations.
• Strong analytical and critical thinking skills with the ability to assess claim facts and determine appropriate next steps.
• Ability to manage multiple claims simultaneously while maintaining accuracy, organization, and attention to detail.
• Demonstrated negotiation skills and the ability to resolve liability and damages effectively.
• Sound judgment and decision-making skills in complex or sensitive claim situations.
• Ability to work independently and collaboratively with management, peers, and internal stakeholders.
• Strong customer service orientation and the ability to handle challenging conversations professionally and tactfully.
• Ability to adapt to changing priorities, deadlines, and claim environments.
• Familiarity with litigation management and supporting claims through the litigation process.
• Proficiency in documenting claim activity thoroughly and maintaining clear, accurate file notes.
• Ability to identify potential fraud indicators and escalate concerns appropriately.
• Strong presentation and facilitation skills with the ability to contribute in meetings and serve as a technical resource.
• Commitment to continuous learning and staying current on jurisdictional regulations, case law, and industry best practices.
• If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

Responsibilities

• Analyze initial loss reports to determine the nature of loss, applicable coverage, and the scope of injury or damage in personal and commercial auto, bodily injury, and general liability claims.
• Conduct comprehensive investigations into all aspects of reported claims, including potential fraud, and secure appropriate supporting documentation.
• Verify the accuracy, relevance, and completeness of claim information and documentation.
• Manage first- and third-party injury claims related to No-Fault/Med Pay and liability exposures.
• Apply knowledge of jurisdictional regulations and case law across all assigned territories.
• Negotiate liability and damages effectively when appropriate.
• Monitor and manage claim files to ensure timely development and resolution of claims inventory.
• Collaborate with department management to deliver presentations, conduct meetings, and serve as a technical resource.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior