Senior Case Manager

Hamilton Madison House•New York, NY

12d•Onsite

About The Position

To direct and provide social work services, including case assistance, case coordination, and case management at the Helen Harris Residence, a Section 2020 with 108 units for elderly and disabled, serving diverse seniors in the immediate neighborhood. This role involves coordination with Staff of Two Bridges regarding care coordination. The Senior Case Manager will determine client's needs and service preferences through service assessments, work with clients and family members to develop individualized care plans, identify programs, services, and resources to meet care plan goals, and monitor the care plan by maintaining contact with clients/families and service providers, adapting the care plan as client needs change.

Requirements

Bachelor's degree in a Human Services field required.
Bilingual proficiency in English and Chinese required.
Sensitivity to and understanding of the needs of older adults.
Ability to handle complex and difficult situations in a professional manner.
Demonstrated ability to conduct oneself in a calm and professional demeanor when dealing with the public and/or with difficult situations.
Ability to develop collaborative relationships with designated community groups.
Excellent computer skills required including experience with data management systems, willingness to learn other programs as required.
Strong verbal and written communication skills.
Highly organized and detail-oriented; able to plan, manage and successfully complete multiple concurrent projects, frequently with short deadlines.
Ability to work independently.
Strong commitment to the mission of HMH.

Nice To Haves

Master's degree preferred in social work, counseling, psychology, gerontology, or a closely related discipline.
Three years of experience working with older adults preferred.

Responsibilities

Provide case management services in Chinese and English languages, including information and referral, advocacy, supportive contact, benefit and entitlement assistance, development and maintenance of care plans, financial planning.
Recognize, assess, and refer for mental health issues, depression, anxiety, bereavement, psychosomatic illnesses, family issues, maladaptive behaviors, cross-cultural barriers/stress, and dementia.
Provide outreach and home visits.
Coordinate services with health professionals as needed.
Coordinate care and services clients receive from various auspices: home health care, benefit & entitlements agencies, legal and financial service providers, etc.
Provide annual housing recertifications.
Maintain compliance with HUD guidelines.
Participate in trainings.
Compile and submit reports and vouchers on a regular basis.
Work with management company and building staff (manager, super., security guard, etc.) on necessary issues.
Participate in regular administrative staff and senior service coordination meetings.
May assist with senior service-wide events.
Participate in regular supervision with the Assistant Executive Director.
Perform other appropriate duties as assigned.