Senior Case Manager - Full Time - 40 Hours/Week - Union (DH6)

Episcopal Community Services (ECS)•San Francisco, CA

12h•$28 - $30•Onsite

About The Position

The Senior Case Manager will perform intake assessments, provide outreach, develop individualized service plans, and offer referrals to residents. This role involves assisting residents with benefits applications, budgeting, and advocating on their behalf with Property Management. The position also requires conflict resolution, participation in wellbeing and safety checks, facilitating therapeutic groups, and assisting with program events. Maintaining accurate documentation, assisting with planned exits, and collaborating on new program development are key responsibilities. The Senior Case Manager will also provide back-up coverage for other case managers and share information about new resources.

Requirements

MA/MS + at least 2 years’ experience, or BA/BS + at least 4 years’ experience, CHW Certificate/CADC + 4 years’ experience.
Knowledge of local social services and other community resources for underserved populations and severely low-income individuals and families.
Must show patience, compassion, and empathy to the participants that we serve.
Must possess excellent charting, recordkeeping, and professional writing skills for daily documentation.
Must be able to quickly assess and respond to a variety of situations, including medical emergencies, psychiatric emergencies, conflict resolution, de-escalation interventions, as well as other types of crises.
Computer skills and moderate experience using Microsoft Outlook, Word, and other MS Office applications is required.
Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.
Demonstrated cultural competency in working with diverse, underserved, and the ability to communicate in Spanish is desirable.
Demonstrates and supports a culture of diversity, equity, inclusion and belonging.
Great collaborator with the ability to maintain professional, respectful, honest, and calm interactions with residents, staff, and outside partners is required.
Be able to work as part of a multi-disciplinary team.
Must be comfortable facilitating groups and hosting events and activities.
Be committed to the mission and values of Episcopal Community Services.
Must secure finger image screening and annual TB screening.
Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation, some travel to various sites, and lifting of up to 20 lbs.
Mission Essential
Demonstrate behavior that supports the organization’s mission, vision, and values.
Adhere to all program, funder, and organizational policies, and procedures.
Communicate effectively and model integrity, fairness, and ethical business practices.

Nice To Haves

Ability to communicate in Spanish is desirable.

Responsibilities

Perform intake assessment of assigned residents on day of move-in to include a review of health status, psychosocial history, financial status, history of drug and alcohol use, housing history, etc.
Outreach to each resident on assigned caseload regularly, as well as in response to incidents or documentation indicating the resident may be in crisis, need behavioral health or medical intervention, or may be jeopardizing their housing (late rent notices, lease violations, etc.).
Work with each resident to develop and implement an individualized Service Plan based on each resident’s goals and needs, tailored to their preferences.
If unable to offer on-site resources, provide referrals to other in-house providers or outside community resources regarding issues related to substance use, vocational training, legal services, immigration services, physical and mental health services, housing resources, money management, etc.
Assess each resident’s eligibility for benefits and entitlements and assist residents in applying for and enrolling in these programs.
Work with residents regarding budgeting issues, including the development of voluntary money management plans.
Advocate on behalf of residents with Property Management regarding issues that may be jeopardizing residents’ housing (late rent notices, lease violations, etc.).
Under the direction of the SSM, work with Property Management to avoid eviction, when possible.
Assist residents or staff with conflict resolution to ensure a comfortable living environment for all residents that promotes a sense of respect, cooperation, self-sufficiency and tenant empowerment.
Participate in twice-per-week Wellbeing Checks, and as necessary, subsequent Emergency Safety Checks to ensure the safety and wellbeing of residents.
Develop and facilitate at least one weekly therapeutic / psycho-educational group at the site.
As directed by the SSM, assist with the organization and carrying-out of other program events and community-building activities, such as Residents’ Council, BINGO, BBQs, holiday celebrations, community meetings and meals, movie viewings, outings, etc.
Maintain up-to-date documentation in resident files regarding services provided in a complete, confidential, and professional manner.
Complete all necessary paperwork and administrative requirements, including completing Significant Encounters, outreach letters, Service Plans, recertification, filing, etc., within the required timeframe.
Assist residents with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.
Assist in developing and implementing new programs, groups, and activities with the Support Services Manager.
Provide back-up coverage for other case managers, as directed by the SSM.
Share information and new resources with residents and staff.
Follow and implement all applicable policies and procedures of Episcopal Community Services.
Establish and maintain a positive working relationship with employees, volunteers, and residents of Episcopal Community Services, and outside agencies.
Attend all meetings as assigned.
Perform other duties as assigned.