Senior Case Manager, Focus Forward

Center for Justice Innovation•New York, NY

10d•$57,500 - $65,000•Onsite

About The Position

The Center for Justice Innovation's Queens Community Justice Center is seeking a Senior Case Manager for its Focus Forward program. This program provides employment-focused services as an alternative to incarceration or as an addition to a probation mandate for young adults aged 18-35 with moderate to high employment needs. The program utilizes evidence-based programming to help participants obtain and maintain employment, working towards long-term career goals. The Senior Case Manager will report to the Associate Director, Adult Operations, and will be responsible for direct participant support, increasing employment opportunities, and cultivating employer relationships. The role emphasizes using participant interests, experiences, and ambitions as the foundation for job placements and employer portfolio development.

Requirements

Bachelor’s Degree with at least 3 years of case management and workforce development experience required.
Must be highly organized and can multi-task and work in a fast-paced environment.
Willingness and interest in engaging individuals with mental health and substance abuse needs.
Candidates must be able to work with people from diverse backgrounds in a culturally competent manner.
Candidates must also be comfortable working with adolescents, adults, and families and be able to communicate appropriately with stakeholders.
Excellent organizational, interpersonal, communication, and writing skills required.
Must be legally authorized to work in the United States at the time of application and throughout the duration of employment.
Candidates are expected to provide accurate and truthful information throughout the hiring process.

Nice To Haves

Experience in Motivational Interviewing is a plus.
Bilingual (English-Spanish or other languages) preferred.

Responsibilities

Facilitate Cognitive Behavioral Intervention and Employment Readiness group sessions and workshops to build employment readiness skills.
Lead sessions focused on job readiness and retention, emphasizing life skills and job search skills workshops.
Conduct outreach to court partners to receive referrals to Focus Forward, including conducting public presentations.
Conduct screenings, intakes, and clinical/employment assessments with participants.
Provide case management, crisis intervention, and support services.
Attend mandatory required cognitive behavioral intervention and employment readiness training.
Form partnerships with community stakeholders, organizations, and agencies to strengthen systems of support for participants.
Engage participants in ongoing discussions about their employment goals.
Provide ongoing support to participants placed in transitional employment opportunities by continuing case management and guiding them through onboarding processes.
Document all participant and employer contact, activities, and outcomes daily in our case management system (Salesforce).
Regularly discuss each participant's job start-ready progress with the Focus Forward team, including the Job Developer; problem-solving with colleagues when needed.
Review participants’ daily performance ratings provided by their worksite supervisor.
Record and report monthly progress summaries for each participant, detailing steps taken to resolve challenges and the quality of overall participant participation.
Performing other tasks and responsibilities that will be assigned from time to time.
Participate in staff meetings and training.
Attend evening community events and meetings as needed.
Perform other relevant duties to support the Queens Community Justice Center and department activities.