Senior Career Transition Services Specialist

Serrato Corporation • Detroit, MI

13h

About The Position

The Senior Career Transition Services Specialist supports the OA/CTS Manager and Career Transition Services Specialists in the delivery of graduate placement, transition, and follow-up services in compliance with PRH, DOL, and center policy requirements. This position provides training and guidance to CTS staff, assists in auditing departmental performance, and serves as a primary liaison between graduates, employers, workforce development centers, and community agencies to help ensure successful placement outcomes and continued departmental performance.

Requirements

• Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
• Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
• High level of communication, interpersonal skills, and organizational skills.
• High level of ability to motivate, inspire, and counsel students effectively.
• Two years related experience.
• Experience may include successful Job Corps career transition services experience or successful career transition services experience with other youth development programs.
• Bachelor's degree in human services, psychology, counseling, education, social science, communications, or closely related field; or associate's degree in human services, psychology, counseling, education, social science, communications, or closely related field, and two years related experience.
• Valid State Driver's License

Responsibilities

• Lead staff and CTS department training initiatives, serving as a subject matter resource for placement and transition processes
• Mentor and provide guidance to CTS staff on best practices, case management, and compliance requirements
• Conduct regular reviews and audits of case files, documentation, and departmental processes to ensure accuracy and compliance
• Prepare comprehensive placement reports and assist the OA/CTS Manager in managing placement outcomes and overall departmental performance
• Verify, document, and report placements meeting PRH requirements using the automated case management system and ETA-678
• Produce and distribute placement and follow-up reports to relevant stakeholders
• Utilize Excel and Google Workspace applications to create and maintain accurate spreadsheets and reports; strong working knowledge of these platforms is required for this role.
• Serve as the principal point of contact for assigned graduates during transition, placement, and follow-up phases; provide services as needed and document all interactions in the automated case management system
• Initiate transitional support referrals to off-center placement services, workforce programs, and community agencies as needed
• Contact employers and one-stop centers to coordinate interviews and activities that promote initial placement
• Maintain ongoing communication with career counselors and career technical training instructors on center
• Follow the CDSS plan and Code of Conduct system daily
• Work toward and consistently meet performance standard goals
• Comply with all DOL guidelines, OFCCP regulations, the Quality Assurance Plan (QAP), Serrato policies and procedures, Job Corps notices and bulletins, and Center policies and procedures
• Maintain good housekeeping standards and comply with all safety practices
• Adhere to required property control policies and procedures
• Demonstrate and uphold Serrato Corporation's core values and operating principles
• Models, mentors, monitors appropriate Career Success Standards. Helps students become more employable through continuous reinforcement.
• Performs other duties as assigned.

Benefits

• Paid Short Term / Long Term Disability and Basic Life Insurance.
• Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
• Paid Holidays
• Paid Time Off
• 401(k) retirement plan with company match
• Tuition Reimbursement
• Employee Assistance Counseling Service Programs Available

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree