Senior Care Specialist-Clinical Operations

Sagility

39d • Remote

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Requirements

• BSN or MSN degree in nursing or equivalent
• Individual licenses in non-compact states
• Hold an active Compact nursing license and reside in the state that holds your compact license
• Minimum of 3 years of clinical nursing experience
• Previous adult chronic conditions care management
• Previous experience in care management including knowledge of complex care management and care management principles
• Experience with motivational interviewing
• Experience with MCG or CMS guidelines, assessment and documentation practice
• Intermediate to advanced computer skills as evidenced by ability to navigate multiple systems, utilizing dual computer monitors.
• Provide autonomous decision-making, troubleshooting and problem solving related to periodic system issues.
• Experience with Microsoft and Excel
• Ability to quickly learn and navigate software programs and applications.
• Capacity to manage multiple or competing priorities including use of multiple computer applications simultaneously.
• Effective communication and interpersonal skills.
• Effective problem solving and appropriate application of clinical knowledge
• Must possess advanced telephonic and virtual communication skills.
• Spanish and English

Nice To Haves

• Experience with Microsoft and Excel

Responsibilities

• Telephonically assess Medicare, Medicaid, and/or and Group Account members and create actionable and measurable care plans to help guide and track the members' progress toward goals
• Use nursing judgment to assess and coordinate care for acute situations (APS, EMS)
• Discuss transitions of care to assist with safe discharge to the home and coordinate care for DME, home health, provider appointments, etc.
• Guide members and their families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• Assess member’s physical, environmental and psycho-social health issues and work in collaboration with a multi-disciplinary team, such as social workers, dietitians, pharmacists, etc., employing a variety of strategies/techniques to manage appropriately and provide timely intervention

What This Job Offers

• Job Type: Full-time
• Career Level: Senior