Senior Care Manager (may underfill as Care Manager) (ADRC Specialist)
About The Position
Waukesha County’s Department of Health and Human Services is seeking an experienced and compassionate ADRC Specialist to fill a vacancy in the Aging and Disability Resource Center (ADRC). The primary purpose of this program in the ADRC is to facilitate the delivery of Resource Center Program services to older adults, adults with disabilities, and their caregivers in an atmosphere of respect, compassion, and confidentiality. We are committed to providing information and assistance to all individuals contacting the call center. When needed, will further assist in determining the needs of consumers and identifying options available to them by conducting comprehensive needs assessments which includes determining eligibility for Wisconsin’s Adult Long-term Care programs. Join our dedicated team as an ADRC Specialist, where you have the opportunity to make a positive impact by enhancing the quality of life for adults with disabilities, older adults, and their caregivers, and working hand-in-hand with consumers to evaluate their unique situations and provide options for next steps.
Requirements
- A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
- Valid driver’s license.
- Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field (for Senior Care Manager).
- One year of related work experience in social work, counseling, nursing, criminal justice, or a closely related field (for Care Manager).
- Must be able to communicate via email, telephone, and in-person.
- Must be able to document work electronically.
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience (for Senior Care Manager).
- Social work certification may substitute for one year of work experience (for Senior Care Manager).
Responsibilities
- Provide invaluable information and assistance to adults with disabilities, older adults and their caregivers via a call center.
- Build meaningful rapport that enables the evaluation of consumer needs and goals. May include conducting consumer assessments addressing physical, medical, personal, emotional, vocational, social and psychological needs at consumer’s home or other off-site locations.
- Review next step options available (programs and services) based on information gathered.
- Work with the consumer to complete required enrollment steps into Wisconsin’s Adult Long-Term Care Programs (when applicable).
- Maintain meticulous records that support informed decision-making and reflective practice.
- Work collaboratively with a network of HHS and community service stakeholders.
Benefits
- Excellent health/dental/vision
- Life insurance
- Generous paid time off (vacation, 10 holidays, 3 floating holidays, ample accrued sick time that rolls over each year)
- Exceptional pension plan with employer match and lifetime retirement payment
- Optional tax advantaged 457 retirement savings plan
- Pay for performance system
- Performance-based merit increases
- Non-base performance awards
- Balanced work-life culture
- Exceptional employee wellness program
- On-site health & wellness clinic
- Professional development opportunities
- On-site fitness center
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Senior
