Senior Care Coordination Training Specialist

Catholic Charities of the Archdiocese of Chicago • Chicago, IL

8d

About The Position

The Senior Care Coordinator Training Specialist designs and delivers training programs for senior care coordinators, aligning with CCAC values and requirements, while improving service quality, compliance, and efficiency through coaching, collaboration, and continuous learning.

Requirements

• Associate's Degree (AA) in a related field of study or equivalent and relevant experience may substitute.
• 1-3 years of relevant experience.
• Knowledge of care coordination/case management, compliance, and reporting requirements.
• Strong facilitation, presentation, and written communication skills.
• Excellent organizational and time management abilities.
• Proficient in Microsoft 365
• Ability to work independently and manage multiple priorities.
• Driver's License
• Automobile Insurance
• Background check
• DMV Check
• Illinois Department of Aging-Care Coordinator Certification (within 6 months of hire)

Nice To Haves

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study or equivalent and relevant experience may substitute.
• 3-5 years of relevant experience.
• Demonstrated experience working in complex multi-region care coordination/case management.
• Experience designing structured training programs, delivering training in multiple formats, and supporting change management or system rollouts.
• Ability to explain complex regulations in clear, practical terms.
• Preferred Illinois Department of Aging-Care Coordinator Certification

Responsibilities

• Design and deliver onboarding, technical, compliance, and billing related training programs for designated senior care coordinator staff, ensuring alignment with Catholic Charities of the Archdiocese of Chicago (CCAC) values, resident-first culture, funder requirements and operational standards.
• Advance departmental goals by improving service quality, compliance adherence, and operational efficiency through targeted training, coaching, and career development initiatives.
• Collaborate with vendors and industry partners to source specialized training content and represent CCAC at professional events to promote best practices.
• Partner with senior care coordination staff, People and Culture, and cross-functional teams to assess training needs, develop tailored programs, and share insights for continuous improvement.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree