Sr. Care Advisor - Remote

Sharecare•Atlanta, GA

1d•Remote

About The Position

CareLinx, part of Sharecare, is seeking a Senior Care Advisor to support its Payer Operations business. CareLinx is a healthcare technology platform connecting families with non-medical, in-home caregivers. The Care Advisor team supports and guides members and families throughout the caregiver search, hiring, and retention process. Advisors answer benefit-specific questions, build rapport and confidence in CareLinx services, create caregiver matches based on individual preferences, and communicate with families before and after a hire. The Senior Care Advisor is an expert resource for members, families, and teammates, and serves as a role model on the team. In addition to performing the primary duties of a Care Advisor, this position contributes to cultural, programmatic, and process improvements. The successful candidate provides excellent customer service, works well with others, learns readily, and is comfortable working autonomously from home in a fast-paced, technology-forward environment.

Requirements

High school diploma or equivalent.
At least six months of successful experience as a Care Advisor or Enrollment Specialist.
Effective time-management skills.
Experience working with Microsoft Office Suite.
Self-motivated and driven by goals and metrics.
Ability to solve problems independently and assist with escalations.
Strong organization and multitasking capabilities.
Comfort working remotely with a high degree of autonomy.
Professional, confident, and outgoing demeanor.
Excellent verbal and written communication skills.
Exceptional attention to detail.
Ability to maintain strict confidentiality and exercise good judgment.
Leadership skills to support the team and provide valuable input.
Willingness to go the extra mile.

Nice To Haves

Some college-level coursework.
Previous healthcare experience.

Responsibilities

Guide members through the caregiver search journey by building relationships and communicating exceptionally.
Work closely with the Enrollment Team to ensure seamless handoffs.
Provide ongoing support after caregiver hiring to maintain relationships with families and caregivers and ensure satisfaction.
Record accurate and complete notes of family and caregiver interactions in CareLinx’s EHR system.
Collaborate and communicate professionally with teammates and other CareLinx teams.
Communicate effectively by phone, email, and text.
Stay current on industry trends and learn about new business development opportunities.
Represent CareLinx positively to clients and colleagues.
Take ownership of administrative and higher-level tasks as needed.
Identify and articulate trends affecting the member experience during caregiver recruitment.
De-escalate unhappy members and work to provide a positive experience.
Offer process-improvement suggestions collaboratively and thoughtfully.
Take on additional team tasks, including shadowing new team members and participating in pilot programs and special projects.
Promote a positive team culture and serve as a resource to teammates.
Consistently meet and exceed performance goals set by CareLinx guidelines and act as a role model for teammates.