Senior Care Access Navigator (Bilingual: English/Spanish)

VITRA Health•Boston, MA

19h•Hybrid

About The Position

Vitra Health is a mission-driven healthcare organization committed to improving the quality of life for individuals and families across Massachusetts. Through innovative home- and community-based services, Vitra supports aging adults, people with disabilities, and individuals with complex care needs. The Senior Care Access Navigator is a brand ambassador responsible for stewarding clients through the intake process for long-term support services. This relationship-based role supports Vitra Health's commitment to excellent healthcare delivery and growth goals. The members of this team employ a strategic approach to ensure families are onboarded quickly and compliantly, and the workflow reflects the daily needs of our consumers.

Requirements

Second language strongly preferred
Bachelor's degree is strongly preferred
2+ years prior experience with sales, relationship management, or client enrollment preferred
2+ years' experience and complete comfort using Microsoft Suite
Excellent problem-solving, customer service, and communication skills required
Prior experience with Hubspot, Salesforce, Optum, Wellsky, RingCentral or similar platforms preferred
Demonstrated ability to work independently, and willingness to work in the field if needed

Responsibilities

Strong ability to take initiative and confidently directs client interactions
Strong understanding of Vitra Health program offerings, competitive advantages, and operational workflows
Maintain professional communication with prospective clients through various channels, including phone, email, text, and mailing, at appropriate intervals and with consistency
Identify credential qualified caregivers for Family Care programs
Educate families on program policies and regulations
Collect and confirms relevant consumer and caregiver information
Support all steps of the intake process as needed, including leveraging regional resources to support consumer experience
Skilled problem solver in the name of consumer satisfaction
Maintain the highest standard of confidentiality for all protected health information
Fosters a culture of customer service and commitment to quality care
Serves as a brand ambassador for Vitra reflecting our vision, mission, and values
Shows a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members
Mentor and supports team members
Complete other tasks as assigned
Foster culture of customer service and commitment to quality care.
Serve as a brand ambassador for Vitra reflecting our vision, mission, and values.
Show a genuine interest and compassion for the communities we serve.
Other duties as assigned.