Senior Capital Markets Middle Office Specialist

Wells Fargo•Charlotte, NC

2d•Onsite

About The Position

Wells Fargo is seeking a Senior Capital Markets Middle Office Specialist for the Syndicate/Money Market/Brokered CD Middle Office Group as part of Corporate Investment Banking (CIB) Operations division. Learn more about our career areas and lines of business at wellsfargojobs.com. The Senior Capital Markets Middle Office Specialist will be responsible for monitoring daily trading activity, reconciling/investigating any discrepancies and trade settlement issues, and act as a desk liaison for various internal groups on all trading activity. They will assist the Brokered CD, Money Market, Corporate, Preferred, High Yield, and ABF Syndicate desks with these responsibilities while having to provide outstanding service. Details of the responsibilities will include drafting new deal term sheets, creating and maintaining new deal data in our internal systems, facilitating new security setups, regulatory report, coordinating with Syndicate Operation and creating ad hoc desk/mgmt. reporting, and handling inquiries from internal/external clients. In this role, you will: Responsible for supporting internal and external customers by providing moderately complex support services in account management, operations, documentation, customer service and technical support Assist in gathering data to support resolution of issues Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Identify, research and resolve problems in a timely fashion following established guidelines Reconcile reports and transactions with differentiating processes Resolving sales team and customer inquiries Revising departmental procedures Coordinating situations that involve other departments Cover overflow from other desks in the department as needed Has extensive internal sales team contact; work under moderate to minimal supervision May participate in identifying external customer needs and evaluating risk, assisting with special projects related to product conversion and new product development, training and mentoring lower-level staff and participating in testing for technology changes

Requirements

2+ years of Institutional Investment Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

BS/BA degree
Hands‑on experience supporting capital markets trading desks, including daily trade monitoring, reconciliation and settlement issue resolution, cross‑functional desk liaison support, and delivery of high‑quality service across a fast‑paced, multi‑asset environment
FINRA series 7, 79, 63, and/or 99
Excellent verbal, written, and interpersonal communication skills
Effective organizational, multi-tasking, and prioritizing skills
Sound communication skills, both written and verbal, with senior executive‑level leaders
Demonstrated capability to prioritize work, meet deadlines, achieve goals, and perform effectively under pressure in a dynamic and complex environment
Proven effectiveness in working collaboratively within a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Experience leading process improvement initiatives to optimize operational effectiveness and efficiency
Demonstrated skill in identifying key issues, engaging affected parties, designing solutions, securing buy‑in, and communicating effectively through resolution
Proficiency in consolidating large volumes of project status information to identify key risks, customer impact, financial implications, delays, and issues that pose material risk
Demonstrated aptitude for identifying and evaluating exposures and potential risks
Ability to synthesize complex analytical findings into executive level communications
Understanding of key operational risk components, including experience driving consistency and quality across all aspects of a risk function
Ability to understand and work with data, including creating alignment among various data sources, developing trends, and creating risk-based analytics from multiple information sources

Responsibilities

supporting internal and external customers by providing moderately complex support services in account management, operations, documentation, customer service and technical support
gathering data to support resolution of issues
Receive direction from manager and exercise judgment within defined parameters of the area while developing understanding of various functions, policies and procedures
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Identify, research and resolve problems in a timely fashion following established guidelines
Reconcile reports and transactions with differentiating processes
Resolving sales team and customer inquiries
Revising departmental procedures
Coordinating situations that involve other departments
Cover overflow from other desks in the department as needed
Has extensive internal sales team contact; work under moderate to minimal supervision
May participate in identifying external customer needs and evaluating risk, assisting with special projects related to product conversion and new product development, training and mentoring lower-level staff and participating in testing for technology changes