Senior Campus Life Navigator

HAVEN FOR HOPE OF BEXAR COUNTY•San Antonio, TX

3d•$18 - $19•Onsite

About The Position

The primary function of the Senior Campus Life Navigator (SCLN) is to serve the needs of all Clients utilizing the quadrants of care, which focus on Safety, Living Needs, Enrichment, and Recovery with emphasis on a pathway to rapid rehousing. SCLNs are Campus Life Navigators who have years of experience and function as a backup to the Campus Life Supervisor when they are not available. Will ensure that they focus on responding to the needs of Clients from a recovery model, understanding trauma-centered services, Person-Centered Planning, and motivational interviewing techniques, and adherence to Haven’s core values. The SCLN is also to perform daily, consistent, and effective crisis interventions, providing information to appropriate staff and partners regarding the client’s mental and physical well-being to ensure appropriate services are provided. Senior Camps Life Navigator performs all duties as Campus Life Navigators.

Requirements

High school diploma or general education degree (GED)
Ability to operate and work effectively in Microsoft Office programs and to complete required data entry in electronic database systems daily
Must be able to communicate effectively both orally and in writing.
Ability to calculate figures and amounts such as additions, subtractions, division, and percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; ability to handle crisis situations at a mature level.
Must have a valid Texas Driver’s License, good driving record, reliable transportation, and proper insurance coverage on the automobile used for work.
Successful completion of other required trainings will be required in order for the employee to properly perform the responsibilities of the position.
Standard physical activity, such as periodic standing, walking, sitting, and basic motor skills to access computer files for information or simple data entry.
Normal walking requirements include the ability to move in and around personal workspace and to and from other areas, including walking up and down stairs several times each day.
This position requires that the majority of the work hours be spent walking around and monitoring three separate facilities, all with multiple floors.
The employee must occasionally lift and/or move up to 25 pounds, e.g., office equipment, file boxes, donations, etc.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

One to two years related experience and/or training; or an equivalent combination of education and experience.
Bilingual (English/Spanish) is preferred.

Responsibilities

Assists Campus Life Supervisor and serves as a backup as needed.
Monitor all areas of the facility to ensure compliance with facility rules, policies, procedures, and protocols.
Respond to clients’ requests, complaints, and inquiries.
Address procedural violations with clients to ensure a clear understanding of expectations and to assist clients with achieving compliance.
Enter case notes, bed/room assignments, and other necessary information into the Homeless Management Information System (HMIS).
Conduct orientation, assign beds and lockers, issue linens/personal supplies, and other items to new clients entering services on the campus.
Exit clients upon receiving notice they are exiting the campus and secure belongings following procedures.
Sign in/out, brief, and provide directions and needed assistance to volunteers.
Conduct regular inspections, documenting opportunities for improvement and celebrating clients’ successes.
Identify and respond to any client who is experiencing a problem or crisis to ensure that they are safe and that other service providers are aware of the situation and able to respond with appropriate services.
Partner with all Haven and Partner staff to ensure excellence in services provided to clients.
Carries a hand radio and/or cell phone and responds immediately to all calls and takes appropriate action in coordination with Haven management
Work with educational and recreational enrichment efforts for children and adults.
Perform other duties as assigned by a supervisor.