Senior Calibration Technician
About The Position
The Senior Calibration Technician performs calibration, maintenance, repair, qualification, and preventive maintenance work on process, utility, laboratory, and analytical instruments at client biotechnology facilities in Sheboygan Falls, Wisconsin. The role is a full-time field-service position with PCI’s Midwest Team. Equipment may include refrigerators, freezers, transmitters, monitors, incubators, centrifuges, autoclaves, pipettes, balances, and pressure and temperature devices. The position may require up to 75% travel based on project and client needs, though travel is projected to be much lower for this specific role. The technician completes and oversees work with accurate and timely GxP documentation, following PCI and client procedures and safety requirements. As a senior technical resource, the role provides guidance and troubleshooting support to clients and PCI personnel, develops effective solutions, mentors and trains colleagues, and helps ensure equipment is properly handled and maintained. The position also has substantial client interaction and contributes to strategic direction, client relationships, and expansion of PCI services. The role includes project oversight and planning, including schedules, labor and resource allocation, test equipment, documentation, quotations, and project profitability. The technician identifies and communicates scope changes and ensures related documentation, time coding, and billing are accurate. Depending on client relationships and business needs, a Senior Calibration Technician may lead projects and serve as an account manager for select clients. The Senior Calibration Technician reports directly to a Team Leader, Manager, or Director, depending on the organizational structure. The position is non-exempt.
Requirements
- A four-year degree in Life Sciences, Engineering, Electronics, or another related technical field; or equivalent military training and four or more years of applicable metrology, instrumentation, or calibration experience; or an equivalent combination of education and experience.
- Quality system or pharmaceutical experience is required.
- Expert knowledge and application of instrument, equipment, and loop calibrations across manufacturing, utilities, and laboratory environments.
- Exceptional Computerized Maintenance Management System (CMMS) skills.
- Ability to use MAS500 Pivot Table and project KPI modules to support management of labor utilization and project expenses.
- Ability to develop and update policies and procedures and interpret government regulations and instrumentation and calibration principles.
- Excellent communication and problem-solving skills with clients and coworkers.
- Thorough electrical panel knowledge and safety practices.
- Excellent negotiation skills, including the ability to identify, develop, and implement negotiation policies and processes aligned with PCI objectives.
- Ability to develop negotiation strategies for complex issues and effectively influence and guide others.
- Understanding of business cases and financial issues, including profit-and-loss implications.
- Excellent analytical skills and attention to detail while keeping strategic company goals in focus.
- Strong applied and working knowledge of FDA and GMP/GLP compliance and NIST traceability.
- Expert knowledge of test equipment and capabilities, including tolerance requirements and 4:1 TAR.
- Ability to provide technical and proposal advice with diplomacy and ethical practices and to participate actively in onboarding and training.
Nice To Haves
- Computer-based calibration tracking program (CMMS) experience is desired.
- External certification, such as ISA or ASQ, is preferred.
- Active involvement in an external professional organization such as ISPE, ASQ, or PDA.
Responsibilities
- Perform and oversee instrument and equipment calibrations, qualifications, preventive maintenance, and repairs while ensuring accurate and timely GxP documentation and compliance with PCI or client procedures.
- Ensure work is performed safely and that team members comply with PCI and client site safety requirements.
- Provide technical guidance, troubleshooting, direction, and effective solutions to clients and PCI technical resources.
- Mentor and serve as a role model to PCI associates, uphold PCI values, and provide technical training and guidance to other technicians.
- Ensure PCI- and client-owned equipment is handled and maintained properly; train associates in proper use and handling.
- Develop client quotes and proposals.
- Plan and oversee projects, including schedules, time codes, test equipment, documentation, resource allocation, and client requirements.
- Manage project financial and operational details, including labor utilization reports, fixed-cost and time-and-expense project profitability, and accurate scheduling and resource allocation.
- Identify project scope changes, communicate them to clients, and process scope-change documentation to ensure accurate time coding and billing.
- Assess project safety concerns and ensure PCI team members follow applicable site safety requirements.
- Assess client environments, needs, and requirements; develop and initiate solutions and services in collaboration with clients.
- Build and maintain client relationships, seek opportunities to expand PCI services, and provide strategic direction through client interaction.
- Lead projects and serve as an account manager for select clients when supported by client relationships and business needs.
- Develop and update PCI policies and procedures and assist clients with developing or revising their policies and procedures as necessary.
- Support team leaders and project managers by using CMMS and MAS500 tools, including Pivot Table and project KPI modules, to manage labor utilization and project expenses.
- Interpret government regulations and instrumentation and calibration principles; provide guidance to Tech I and Tech II resources.
- Develop and implement negotiation policies and strategies in accordance with PCI objectives, including for complex issues.
- Participate in PCI onboarding and provide on-the-job and specialized technical training.
- Maintain involvement in an external professional organization such as ISPE, ASQ, or PDA.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
