Senior Buyer

Procure Analytics • Farmington Hills, MI

6d • Hybrid

About The Position

The Buyer is a front-line employee often making first contact with member companies. This role is responsible for ensuring that our members receive white-glove customer service. This includes high level accuracy, responsiveness, and a broad understanding of general MRO categories.

Requirements

• High level accuracy
• Responsiveness
• Broad understanding of general MRO categories
• Deep understanding of the products and services our members require
• Supplier and category expertise
• Professional and timely communication
• Ability to resolve inquiries within 2 business days
• Ability to collaborate with other departments
• Professional communication skills
• Ability to build strong relationships
• Ability to identify opportunities for process improvement
• Willingness to adopt and train peers on new processes and technologies

Responsibilities

• Research and Identify suppliers for member requirements.
• Understand and utilize preferred suppliers as much as possible.
• Evaluate suppliers based on quality, pricing, availability and conformance to supplier expectations.
• Set up and maintain suppliers in systems as needed.
• Negotiate terms and pricing with supplier after a suitable item has been identified and confirmed to be what member needs.
• Provide new supplier onboarding, as required based on importance or frequency of transactions with supplier.
• Negotiate, prepare, and manage pricing agreements.
• Prepare and provide accurate price quotes for products and services.
• Negotiate pricing and terms within established guidelines to win business while maintaining profitability.
• Generate cost savings through use of strategies, negotiations, and multiple bids as possible.
• Provide requests for quotation responses on average in 1.5 days.
• Accurately capture managed versus directed spend with 99.5% accuracy.
• Ensure necessary documentation is associated with supplier quotations and provide future evidence as needed.
• Create quality catalog content with accurate and complete information, such as description, images, manufacturer name, manufacturer part number, and ships within timing.
• Ensure quoted prices are valid and do not generate purchase order pricing issues with 99.5% accuracy.
• Demonstrate a deep understanding of the products and services our members require.
• Assist members with product inquiries, technical questions, and order customization requests.
• Provide recommendations and guidance to help customers select the right products for their needs.
• Be able to offer suitable interchanges and direct interchanges when available.
• Demonstrate supplier and category expertise.
• Address member concerns, complaints, and inquiries in a professional and timely manner.
• Attempt to resolve any inquiry within 2 business days.
• Ensure necessary documentation is associated with inquiries required to resolve and provide future evidence as needed.
• Support troubleshooting problems related to orders, deliveries, or product quality issues.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Support Buyers with guidance on issue resolution.
• Does not require additional oversight outside of standard coaching and development.
• Communicate professionally and effectively with members and internal stakeholders.
• Provide timely and regular communications on all transactions, e-mails, or other interactions with members, suppliers, and internal stakeholders.
• Utilize various communication tools to reach the intended audience effectively, including phone, chats, systems notes and notifications, as well as e-mail.
• Always communicate professionally.
• Proactively reach out to members to understand their needs and preferences.
• Build strong relationships with members, suppliers, and internal stakeholders.
• Identify opportunities to improve customer service processes and procedures.
• Provide feedback to management on member needs, market trends, and competitor activities.
• Participate in training and professional development activities to enhance product knowledge and customer service skills.
• Provide system and process training to members, suppliers, and team members as required.
• Willingness to adopt and train peers on new processes and technologies related to their core job duties.

Benefits

• Competitive compensation package
• Company subsidized medical, dental and vision coverage
• Dollar for dollar 401(k) match up to 4% of your salary with immediate vesting
• Employee Assistance Program to support your wellbeing and mental health
• Free snacks and beverages on-site
• Brand new, state-of-the-art, tech-enabled work environment near the Battery (Home of the Atlanta Braves)
• Flexible/hybrid work culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed