Senior Business Technology Manager

Lillio (formerly HiMama)

10d • Onsite

About The Position

The Senior Manager, Business Technology is a pivotal role responsible for overseeing and ensuring the efficient operation of our internal IT infrastructure. This role includes managing the security, connectivity, and overall IT needs for both on-site and remote employees, as well as aligning IT strategies with our company's objectives. This role will play a key role in supporting our cloud-based product from an internal perspective, ensuring a secure, reliable, and efficient IT environment.

Requirements

• Bachelor’s degree (or equivalent) from an accredited University
• 5+ Years experience in a SaaS company, leading IT support and business technology
• Prior experience using Salesforce CRM, Miro, AWS
• Advanced level of coding is a must (SQL is a plus) - must be comfortable working with large datasets
• Advanced expertise in AI usage, including implementation of Claude; ChatGPT
• Strong interpersonal and verbal communication skills
• Ability to analyze complex problems and provide simple solutions
• Organized and able to manage a large volume of tasks independently
• Ability to manage projects from concept through implementation
• Strong familiarity with EdTech space, ideally with ECE knowledge
• Advanced experience with Notion, Google and Slack
• Prior experience taking a company to achieve SOC2 type 1 and 2 compliance is required
• You have experience working cross-boarder, with both US and Canadian teams
• Minimum of 2 years experience in IT Support or related field

Nice To Haves

• ECE knowledge

Responsibilities

• Setting up all IT support systems; evaluating of current technology stack across the business and advising streamlining where appropriate, including re-negotiating user contracts
• Managing day to day IT support, including working internally with team members, and externally with both vendors and consultants on project implementations
• Supporting with onboarding and offboarding
• Successful integration of legacy tools into new tools; migration of data from Microsoft to Google
• Integration of multiple domain names, under one central domain name
• Developing and implementing comprehensive IT strategies that align with the overall objectives
• Managing and overseeing the IT Support function, ensuring appropriate internal security practices and compliance with relevant regulations.
• Ensuring seamless connectivity and efficient IT support for both on-site and remote employees.
• Overseeing the administration and maintenance of the company's IT infrastructure, including cloud-based and on-premise solutions.
• Collaborating with various departments to assess and address their IT needs, ensuring optimal support across the organization.
• Managing IT budgets, vendor contracts, and service agreements, ensuring cost-effective solutions, in relation to SOC2 compliance goals
• Developing and maintaining disaster recovery and business continuity plans
• Staying abreast of emerging IT trends and technologies, and incorporating them into the IT strategy as appropriate.
• Providing leadership in IT-related projects, ensuring timely and efficient execution
• Other duties as assigned

Benefits

• Health benefits package includes medical, dental and vision
• Paid time off, including vacation, personal and volunteer days
• Opportunities for learning, mentorship and professional development
• Ongoing team-wide and company-wide virtual social activities and success celebrations
• Employee Stock Option Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior