Senior Business Systems Specialist

The Farmer's Dog • New York, NY

5d • $160,000 - $170,000 • Onsite

About The Position

The Senior Business Systems Specialist is responsible for the technical implementation, configuration, and integration of our core business systems including NetSuite, Coupa, and various retail partners across the organization. You will build and maintain integrations between NetSuite and marketplace/vendor platforms with Retail partners and procurement systems (Coupa), configure workflows to meet business requirements, troubleshoot data and integration issues, and ensure data integrity across connected systems. You'll partner with engineering, accounting and operations to manage technical project timelines, document system architecture, and drive adoption through hands-on technical enablement, delivering projects on time, within scope, and aligned to stakeholder requirements.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.
We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.
We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.
We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.
We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

Requirements

• 7+ years experience operating in and maintaining financial tools and deep experience integrating NetSuite with third-party tools and managing complex data pipelines into and out of an ERP.
• Advanced familiarity with multiple of the following tools: ERP systems, payment processors, transportation management systems, procure to pay platforms, IPAAS, tax software, demand planning tools.
• Hands-on experience with NetSuite, including SuiteScript (SuiteScript 2.x), SuiteFlow, SuiteAnalytics/saved searches, and customizing records, forms, and workflows.
• Experience building and maintaining API integrations (REST/SOAP), including authentication, error handling, and data mapping between systems.
• Familiarity with EDI standards and marketplace integration requirements for various retailers.
• Demonstrated experience with SQL skills for querying, validating, and troubleshooting data across integrated systems as well as an understanding of data structures and schema design to maintain integrity across connected platforms.
• Experience with version control (e.g., Git) and basic scripting (JavaScript, Python) for automation and integration support.
• Skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• An owner, have expert-level problem-solving skills, and can prioritize tasks effectively, with a strong attention to detail and a focus on efficiency.

Nice To Haves

• You love dogs!

Responsibilities

• Serve as the NetSuite functional and technical SME, providing guidance on system architecture, data integrity, and best practices for financial systems.
• Architect and maintain advanced dashboards, saved searches, and custom reports in NetSuite and dedicated BI tooling (Looker, Sigma, etc) to support real-time financial and inventory visibility across the organization.
• Gather requirements and lead a group of cross-functional stakeholders to architect, implement and support scalable technical solutions, including full system implementations.
• Collaborate with TFD’s engineering function on custom solutions inside and adjacent to our financial systems.
• Own the order-to-cash systems architecture for retail and marketplace channels
• Analyze existing financial and operational systems to identify inefficiencies and drive the implementation of automated, scalable solutions, and champion
• Implement automation and workflow optimizations using SuiteFlow, SuiteScript, and custom integrations.
• Contribute to the roadmap of financial tooling across TFD with respect to system stability, scalability, and anticipating the needs of the future.
• Manage financial system configurations, role permissions, and upgrade cycles; coordinate testing, deployment, and post-go-live support with cross-functional stakeholders.
• Develop and maintain SOPs, process documentation, and training materials to ensure scalable adoption of integrated financial tools.
• Lead enablement sessions and provide hands-on training to finance, operations, and business users on new features, customizations, and process enhancements.

Benefits

• Dog-friendly office in SoHo
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed