Senior Business Systems Engineer

Socure • Incline Village, NV

7d • $175,000 - $200,000

About The Position

Socure is seeking a Senior Business Systems Engineer – Product & Engineering Platforms to manage and enhance the systems that support product planning, engineering execution, portfolio management, and cross-functional delivery. This role involves being the technical owner and strategic partner for platforms like Jira and Aha!, working with various teams to translate business needs into scalable system configurations, integrations, and reporting. The position requires hands-on engineering and systems ownership, focusing on improving visibility, data quality, governance, and execution by identifying and resolving tooling or process friction points. The successful candidate will help Socure optimize its current toolset and evaluate future needs as the organization evolves.

Requirements

• 7+ years of experience in business systems engineering, enterprise applications, IT applications, platform administration, or a related role.
• Strong hands-on experience implementing and administering Jira and related Atlassian products.
• Experience supporting product management, engineering delivery, portfolio management, or enterprise work-management platforms.
• Experience configuring workflows, schemas, fields, permissions, automations, dashboards, and reporting.
• Strong understanding of product development and software delivery processes, including roadmaps, initiatives, epics, sprints, releases, dependencies, and capacity planning.
• Experience gathering requirements and translating complex business processes into scalable technical solutions.
• Experience with APIs, webhooks, integrations, data migration, and enterprise application architecture.
• Demonstrated ability to manage platforms through their full lifecycle, including implementation, maintenance, upgrades, governance, support, and retirement.
• Strong project or program management capability, including planning, stakeholder coordination, risk management, and change management.
• Ability to work effectively with Product Managers, Engineering Managers, TPMs, Finance, IT, and executive stakeholders.
• Strong analytical, troubleshooting, documentation, and communication skills.
• A bias toward standardization, maintainability, and simple solutions over unnecessary customization.

Nice To Haves

• Hands-on experience with Aha! Roadmaps, Aha! Develop, Aha Ideas, or similar product portfolio management platforms.
• Experience with tools such as Jira Align, Productboard, Craft, Planview, Asana, Monday.com, Smartsheet, or equivalent platforms.
• Atlassian certifications or advanced Jira administration experience.
• Experience integrating Jira with GitHub, GitLab, Slack, Confluence, BI tools, or product management platforms.
• Experience in a SaaS, fintech, identity, risk, fraud, or regulated technology environment.
• Familiarity with Agile, Scrum, Kanban, product operating models, and scaled planning practices.
• Experience supporting software capitalization, engineering capacity planning, or portfolio-level reporting.
• Experience evaluating and replacing enterprise platforms.
• Scripting or automation experience using Python, JavaScript, Groovy, REST APIs, or low-code integration tools.

Responsibilities

• Own product and engineering platforms, serving as the primary technical owner for Jira, Aha!, and similar platforms.
• Manage platform configuration, administration, upgrades, permissions, security, integrations, data quality, and ongoing maintenance.
• Design and maintain scalable workflows, schemas, fields, templates, automations, dashboards, and reporting structures.
• Ensure platforms remain reliable, performant, secure, and aligned with company policies and operational needs.
• Establish standards for platform configuration and reduce unnecessary customization, duplication, and process fragmentation.
• Maintain documentation covering platform architecture, integrations, workflows, ownership, and support procedures.
• Partner with Product and Engineering teams to understand planning and delivery needs and translate business requirements into practical system designs.
• Help teams improve how initiatives, roadmaps, epics, dependencies, capacity, milestones, intake requests, and delivery risks are represented across systems.
• Enable consistent planning and reporting across product lines while allowing appropriate flexibility for different team operating models.
• Facilitate working sessions to identify process gaps, define requirements, and drive alignment on standardized ways of working.
• Provide technical guidance when teams are considering changes to workflows, taxonomies, reporting structures, or planning processes.
• Lead the implementation of new product, engineering, portfolio, and work-management capabilities.
• Build and maintain integrations between platforms such as Jira, Aha!, Confluence, GitHub or GitLab, Slack, Workday, financial systems, BI tools, and other enterprise applications.
• Use APIs, webhooks, automation frameworks, and integration platforms to reduce manual work and improve data consistency.
• Support data migrations, platform consolidations, tool replacements, and major configuration changes.
• Develop testing, validation, rollback, and change-management plans for system releases.
• Evaluate vendor capabilities and determine whether requirements should be addressed through configuration, integration, customization, or process change.
• Define and enforce standards for fields, hierarchies, workflows, permissions, naming conventions, and system ownership.
• Monitor system usage and identify inconsistent practices, stale data, redundant fields, or configurations that create reporting gaps.
• Build controls that improve the accuracy of roadmap, delivery, capacity, dependency, and financial reporting.
• Establish a structured intake and prioritization process for platform enhancement requests.
• Partner with stakeholders to balance local team needs against enterprise-wide consistency and maintainability.
• Periodically assess whether current platforms remain the right fit and contribute to future-state tooling recommendations.
• Build dashboards and reporting capabilities that provide leadership with reliable views of roadmap progress, delivery status, dependencies, risks, capacity, and carryover.
• Partner with Product Operations, Engineering Operations, TPM, and Finance teams to improve portfolio and initiative-level reporting.
• Ensure that data used for executive, quarterly, and financial reporting is based on well-defined and consistently maintained system fields.
• Support integrations with analytics and business intelligence tools where more advanced reporting is required.
• Help define metrics that measure platform adoption, data quality, workflow efficiency, and operational effectiveness.
• Provide advanced support and troubleshooting for complex platform issues.
• Create reusable documentation, training materials, office hours, and guidance for Product, Engineering, and program teams.
• Coach system administrators and power users on effective platform usage and governance standards.
• Communicate platform changes clearly and help teams transition to new workflows or capabilities.
• Build a network of business owners and power users who can provide feedback and reinforce consistent practices.

Benefits

• Equal opportunity employer that values diversity in all its forms within our company.
• Does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Accommodation during any stage of the application or hiring process, including interview or onboarding support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed