Senior Business Systems Analyst (REMOTE OR MA BASED)

Hanover Insurance Group, Inc.•Worcester, MA

35d•Remote

About The Position

The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements.

Requirements

Bachelor's degree in related field, such as information technology, computer science
Requires 5+ years of relevant work experience
Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project
Must be eligible to work in the US without requiring sponsorship now or in the future (i.e Lawful Permanent Residence or US Citizen)
Ability to work effectively with cross functional teams
Applies operational level thinking when developing business solutions
Experience with multiple types of the following data management activities Data mapping, Data modeling, Data queries and Analysis Data Profiling, Data Integration Defining business/transformation rules in support of Data Migration
Experience in understanding database types and the associated components Stored Procedures Stored Functions Packages Triggers
Proven ability to mentor others
Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules)
Advanced core BSA skills: Good communication skills (oral and written)
Good interpersonal skills, good facilitation, negotiation and consensus building skills
Detail oriented and committed to a high level of accuracy
Adapts quickly to new technologies and changing business requirements
Ability to quickly troubleshoot problems that may arise in work products
Willingness and ability to change business functions on an as needed basis
Willingness to "own" an issue and follow through effectively until said issue is resolved

Nice To Haves

Pega Platform Knowledge
Understanding of Pega's case lifecycle, data modeling, decision rules, and user interface capabilities.
Familiarity with Pega terminology (e.g., work objects, flows, stages, rulesets)
Ability to translate business requirements into Pega-specific features. Testing & Validation
Participation in UAT and validation of Pega applications against business requirements.

Responsibilities

Collaborate with business partners to understand business requirements and establish solutions
Partner with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develops business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge
Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques
Works independently and actively mentors other team members on the following activities: Understanding system interdependencies and evaluates impact with project teams during all phases of a project Building standards, processes and procedures, and guidelines for project team members
May lead technical groups in revising logic for performance efficiency
May lead system and user acceptance testing efforts

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