Senior Business Systems Analyst

Braze•San Francisco, CA

About The Position

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Requirements

5+ years of experience as a Business Systems Analyst, with at least 2 years in a senior capacity, specifically supporting Sales and Marketing teams.
Proven expertise in administering and optimizing enterprise business applications such as Salesforce Sales Cloud, Gong, Outreach, etc.
Deep understanding of end to end Sales and Marketing business processes, including: inquiry-to-lead, lead-to-opportunity, quote-to-cash.
Experience with owning, managing, maintaining, enhancing and integrating key Sales and Marketing technologies, e.g. Gong (must-have), Outreach (must-have), ZoomInfo, Marketo, Clari, People.ai , Fullcast, etc.
Proven experience in delivering business value via AI-driven automation initiatives.
Excellent communication (verbal and written), interpersonal, and presentation skills, with the ability to effectively communicate complex technical concepts to a non-technical business audience, and business concepts to a technical audience.
A proactive, data-driven and results-oriented mindset, with a demonstrated ability to independently manage multiple projects and deliver on deadlines.
Strong analytical and problem-solving skills, with an unwavering attention to detail.
Experience with project management methodologies (e.g. Agile, Scrum).
Bachelor's degree in Business, Information Technology, or a related field.

Nice To Haves

Certifications in Business Systems Analysis (e.g. IIBA), and/or Agile Product Owner.
Certifications in key Sales and Marketing technologies, e.g. Gong, Outreach.
Certifications in Salesforce (e.g. Salesforce Administrator, Sales Cloud Consultant).
Familiarity with data analysis, reporting, and dashboard creation in platforms like Looker or Tableau or Salesforce.

Responsibilities

Lead Project Lifecycle: Drive the entire project lifecycle for key initiatives within the Sales and Marketing technology ecosystem.
Requirements Elicitation & Translation: Act as the primary liaison between Sales, Marketing, and other business stakeholders to elicit requirements and translate them into detailed technical specifications for internal systems.
Product Ownership: Own, manage, enhance and integrate key Sales & Marketing tools, e.g. Gong, Outreach, People.ai , etc.
Subject Matter Expertise: Serve as the SME for the Sales and Marketing technology stack - providing best practice guidance, drive technology roadmap, training and support to end-users to maximize system adoption and value.
Application Design & Maintenance: Design, configure, and maintain critical sales and marketing applications, ensuring scalability, efficiency, and business goals alignment.
Process Analysis & Optimization: Conduct in-depth analysis of sales and marketing processes and data to identify opportunities for automation, optimization, and improved data quality, utilizing state of the art AI-driven solutions.
Solution Collaboration & Deployment: Collaborate with engineering teams to develop and deploy custom solutions, integrations, and reports, providing actionable insights to go-to-market teams.
Test Plan Development & Execution: Develop and execute comprehensive UAT / test plans to ensure the integrity and quality of new features and integrations.
Continuous Improvement: Stay current with the latest trends and best practices in Sales and Marketing technology, continuously seeking ways for AI-driven innovation and improve the existing technology stack.

Benefits

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®