Senior Business Systems Analyst

Ferrovial•Dallas, TX

13d

About The Position

The Senior Business Systems Analyst works with department stakeholders to develop central systems requirements, functionality, test requirements, implementation and testing of central systems, and overall workflow automation. The Senior Business Systems Analyst will also serve as a powerful resource to concession departments by championing Business Process Improvement (BPI) Projects driving efficiencies, accuracies, and process automation to increase department’s overall effectiveness and value contribution. These BPI projects will leverage the Microsoft Power Platform (Power Apps, Power BI, Power Automate, and other Power Platform applications and connectors) to build automated solutions for workflow efficiencies. The Business Systems Analyst also assists the Sr. Manager Toll Operations & Central Systems to monitor and support day to day operations of the tolling / central systems to ensure on time and accurate billing of toll transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; ensuring a predictable and reliable managed lane customers experience. A key support to these functions requires strong SQL and Power BI development skills.

Requirements

Bachelor’s degree in IT, computer science or a related field
3+ years’ experience in the field of business analysis, project management, or relevant master’s degree
3+ years’ experience working with Microsoft Power Platform specifically Power Apps, Power BI, Power Automate
3+ years’ experience in the toll industry transaction processing preferred, but not required
Project/Program Management or experience with coordination of multiple teams in a technology systems environment
Excellent analytical skills with the ability to be creative in driving new ideas and solutions
Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment
Excellent communication skills
Reporting and documentation skills
Facilitation skills to effectively lead coworkers through project review, analysis, and brainstorming solutions
Ability to interact with colleagues in a self-managed team structure
Must be able to demonstrate computer proficiency, especially with the Microsoft suite of products.
Working knowledge of SQL, JSON and Application Programming Interface (API)
Advanced Working knowledge of Microsoft Power Platform (Power Apps, Power BI, Power Automate, etc.)
Working knowledge of the concepts of artificial intelligence and previous experience with AI applications a plus
Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
While performing the duties of this job, the employee is regularly required to talk or hear
The employee is frequently required to stand, walk, and sit

Nice To Haves

3+ years’ experience in the toll industry transaction processing preferred, but not required
Working knowledge of the concepts of artificial intelligence and previous experience with AI applications a plus

Responsibilities

Serve as a consultant to business stakeholders to identify system and process workflow defects and enhancement opportunities
Actively escalate system issues to CTS support team and system owners leveraging the JIRA ticketing system
Assist business stakeholders with day-to-day operational activities, especially related to BI reporting needs and PBI projects
Lead and facilitate process improvement initiatives driving innovation and improvement by empowering business units to digitize and automate business processes while maintaining necessary oversight and governance (Automation Center of Excellence – Microsoft Power Platform)
Lead and participate in design reviews of functional requirements and test cases
Documenting customer requirements, evaluating business process implications, and creation of technical documentation, including specifications, manuals, and plans
Ensure system changes follow the requirements outlined in the organization’s Toll Services Agreement (TSA) and Comprehensive Development Agreement (CDA)
Ensure proper documentation and deliverables are created and maintained for all project work
Performing quality assurance checks on software, which includes testing and validating the product developed matches customer requirements
Ensure on time delivery of software deliverables by actively setting deliverable milestones, managing on time completion of milestones, prioritizing activities and anticipate/escalate potential project delays
Perform User Acceptance Testing in Pre-Production and aid during Production validation
Monitor the deployment of system code changes and provide needed post release assistance to business stakeholders
Review and verify test evidence and record and track resolution of all defects and system performance issues ensuring adheres to Business Rules and Business Processes
Reporting and tracking of key performance indicators
Ensuring policies and procedures are documented as required
All other tasks as assigned