Senior Business Systems Analyst

Avispa Technology•Sunnyvale, CA

17h•Hybrid

About The Position

A leading professional networking company seeks a Senior Business Systems Analyst to support Sales technology initiatives by partnering with stakeholders to gather business requirements, optimize business processes, and deliver scalable Salesforce-based solutions. This role works closely with cross-functional teams to translate business needs into functional specifications, improve workflows, support Agile delivery, and enhance the systems that power the company's sales organization.

Requirements

5+ years of experience in business analysis.
Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
Hands-on Salesforce platform configuration and/or development experience with strong knowledge of Sales business processes and supporting systems.
Experience with Agile development methodologies.
Strong documentation, business process mapping, analytical, problem-solving, stakeholder management, and cross-functional communication skills.

Nice To Haves

Experience with third-party Sales or Support tools such as Gong, Gainsight, NICE WFM, or similar platforms is preferred.
Experience with Jira is preferred.
Experience working in Agile environments is preferred.
Knowledge of analytical and data analysis tools, including Microsoft Excel, is preferred.

Responsibilities

Elicit, analyze, and document business requirements from stakeholders, translating business needs into detailed functional specifications, user stories, use cases, comprehensive documentation, process maps, and test cases as needed.
Analyze business workflows and systems to identify improvement opportunities, recommend scalable solutions, and leverage existing tools and products while supporting Sales business processes through Salesforce configuration and/or development.
Collaborate with cross-functional and global teams to drive timely communication, manage multiple initiatives, influence stakeholders, and ensure successful delivery in a fast-paced Agile environment.
Support application lifecycle activities by ensuring solutions are well-documented, conducting functional analysis, maintaining process documentation, and delivering high-quality user experiences with a strong customer focus and sense of urgency.
Demonstrate strong analytical and problem-solving skills while managing stakeholder relationships, balancing competing priorities, and delivering innovative, high-quality business solutions with exceptional attention to detail.