senior business systems analyst - Market Planning & Business Systems

Starbucks Coffee Company • Seattle, WA

1d • $93,800 - $140,800 • Onsite

About The Position

As a senior business systems analyst in Coffeehouse Development, you will contribute to the success of Starbucks by sustaining and evolving the systems and critical process that enable our partners to grow and manage our store portfolio. This role will support partners, processes and systems across market planning, real estate, design, and construction. You will collaborate closely with Starbucks technology to support and evolve our development systems and tools.

Requirements

• End-user support and training – 5 years
• Experience with applicable business systems – 5 years
• Functional experience in relevant area – 5 years
• Systems design, testing and implementation – 5 years
• Project management – 2 years
• Script development and application testing – 2 years

Responsibilities

• Lead business sustainment activities – plan and execute recurring operational work such as data validation and reconciliation, user access and role administration, audit support, scheduled system updates, and other controls required to keep supported products operating effectively.
• Deliver complex systems support - serving as the point of contact for business-critical systems, rapidly assessing issues, coordinating resolution across business and technology teams, communicating status, risk and next steps with clarity.
• Improve the support experience at scale – analyze tickets, direct partner inquiries and operational trends to identify root causes, reduce repeat issues, strengthen documentation and self-service resources, and recommend process, data or product improvements.
• Partner across product and technology teams – work with product managers, development leaders, Starbucks Technology and external service providers to prioritize defects and enhancements, manage escalations, coordinate testing and releases, and prepare partners for change.
• Turn partner needs into actionable solutions – Engage partners across Coffeehouse Development to understand pain points, map processes, define business requirements and acceptance criteria, and ensure solutions address the underlying business need.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed