Senior Business Systems Analyst

Capital Blue Cross•Harrisburg, PA

About The Position

The Senior Business Systems Analyst is an information technology specialist providing analytical, technical and problem resolution support to Capital core systems. This role involves activities related to the creation and updating of documentation and technical diagrams, acting as a liaison between business and technical teams to meet business needs, and assessing viability for development. The analyst must leverage knowledge of existing business practices, systems, procedures, policies, current testing tools/practices, and their inter-relationships to provide innovative approaches and solutions to business problems and requirements in the supported systems. Capital Blue Cross fosters a flexible environment where employee health and wellbeing are prioritized. Employees work alongside a caring team of supportive colleagues and are encouraged to volunteer in their community. The company invests heavily in training and continuing education to support professional and personal growth, aiming to improve the health and well-being of its members and communities.

Requirements

Strong analytical skills with the ability to analyze problems, identify root cause, determine impact, and develop business solutions for system changes.
Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.
Ability to effectively communicate in writing and verbally with technical and non-technical audiences.
Includes writing documentation such as user stories.
Includes persuasion and negotiation skills to resolve differences with skill and understanding.
Proven ability to thrive in fast-paced environments, efficiently managing multiple responsibilities while maintaining a flexible and adaptable approach.
Skilled in quantifying and prioritizing assigned tasks, adapting to changing priorities, and performing duties with minimal supervision.
Demonstrated ability to work both independently, taking on initiative and collaboratively within a team.
Strong stakeholder engagement and relationship management skills.
Proven ability working with or leveraging AI-related tools and/or solutions.
Knowledge of the health care industry and corporate structure.
Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems.
Is familiar with those business services, systems and/or processes provided by external business partners.
Knowledge of data processing terminology and concepts.
Includes a high-level technical understanding of technology tools used to support business requirements gathering and testing.
Software Development Life Cycle (SDLC).
5 plus years experience in Business Analyst or Business Systems Analyst role in relevant industry experience or work in a similar field.
5 plus years experience working within Agile project environments.
Experience working with Capital core systems or an integrated business systems that handles claims processing, membership, billing, network, clinical, customer service, and product processes.

Nice To Haves

Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science.
Agile-related certification.
Project management experience or PMP.

Responsibilities

Work with a cross-functional team on large scale projects.
Identify potential projects risks and contingencies.
Elicit and document detailed business requirements to support system and process changes for cross-functional projects.
Considers root cause analysis and identifies process improvement opportunities.
Apply practical application and industry knowledge to decision making and strategic initiatives.
Make complete technical and business process recommendations including ROI, estimated time required and other documentation that supports the project life cycle.
Serve as liaison between business process experts and technology experts in order to elicit business requirements and translate to technical teams.
Develop the test strategy and planning documents.
Coordinate and communicate test strategy to project sponsors, and management.
Ability to serve as a Test Lead on complex projects and provide test execution support as needed.
Ability to write test plans and enter into defined testing tools.
Assign testing tasks as needed to project testers.
Monitor activities assigned to testers and ensure testing is completed by the due date.
Review and coordinate testing with business areas.
Communicate test status and milestones to department and project management.