Senior Business Systems Analyst

Vancity • Vancouver, BC

19d • Hybrid

About The Position

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:
The Senior Business Systems Analyst will be responsible for analyzing complex business requirements and translating them into technical solution designs, involving intricate problem solving to address both business needs and technical constraints. This role will require navigating high-level challenges, often involving system integrations, scalability concerns, and optimizing workflows to meet organizational objectives.

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Senior Manager, Digital Platforms. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands

Requirements

• Bachelor’s degree in computer science, computer engineering, or a related field.
• Minimum of 3 years’ experience as a business analyst, systems analyst, or similar role.
• Willingness to work in a highly flexible environment with multiple competing priorities.
• Proven ability to innovate and adapt to the latest developments in the area of expertise. Ability to grasp new skills and content quickly.
• Demonstrating advanced knowledge of database query strategies and techniques, with the ability to work with complex data retrieval requirements across multiple systems
• Skilled in retrieving and interpreting data from various sources, including server log analysis, to support troubleshooting and solution recommendations
• Capable of generating comprehensive reports and effectively presenting data findings and insights to both technical and non-technical stakeholders
• Proficient in web analytics methodologies and applying web accessibility standards to ensure high-quality user experiences in digital solutions
• Experienced in API design, creating and maintaining Swagger documentation, and performing detailed data mapping to support system integrations and workflow optimization
• Skilled in maintaining and managing mobile app store environments (App Store Connect, Google Play Store), ensuring timely updates and compliance with platform guidelines

Nice To Haves

• Business Analysis or IT & Process related certifications (CBAP, AAC, ITIL Foundation, CISA) are an asset.
• Experience in product implementation (e.g., Salesforce, CRM, Contact Centre technologies).
• Experience working in the financial industry in Retail or Commercial Banking

Responsibilities

• Review and finalize business requirements, and manage product backlog items to enhance customer experiences and achieve business objectives.
• Identify and assess risks and gaps during development, seeking direction from IT leaders as needed.
• Inform and engage key stakeholders on product and service development to ensure strong collaboration and timely communication.
• Assess system capabilities and translate complex business requirements into technical specifications for new programs and systems.
• Provide potential solutions and recommended approaches through impact and value analysis.
• Collaborate with ITS departments and external vendors to deliver high-quality solutions.
• Maintain comprehensive documentation of processes and ensure adherence to company policies and industry regulations.
• Offer advice and guidance to Digital Platform Analysts and provide technical coaching to business stakeholders and project team members to achieve team deliverables and objectives.

Benefits

• Competitive rewards and benefits
• Flexible benefit packages that can be tailored annually to meet evolving needs.
• 3-4 weeks of vacation per year, with additional days earned over time.
• 2 extra statutory holidays, plus care days for personal or family illness.
• Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior