Senior Business Systems Analyst, Content Supply Chain & AI (Pharma Commercial)

OnHires • San Francisco, CA

2d • Hybrid

About The Position

A global pharmaceutical company is seeking a senior business systems analyst to support its commercial content platforms and the move toward AI-assisted content production. The role sits between the business, external system integrators, and AI/ML developers, translating business needs into clear functional and technical requirements. This is a hybrid, project-based contract role in the San Francisco Bay Area.

Requirements

• Experience in business or systems analysis on enterprise marketing content platforms, ideally in pharma or another regulated environment.
• Working knowledge of the Adobe content stack, including Workfront, Experience Manager/Assets, Express, and Firefly, and/or Veeva Vault PromoMats.
• Understanding of how marketing content moves through an enterprise tech stack, including workflow tools, DAM, and production and journey tools such as AJO.
• Comfort with API-based integrations and enterprise architecture.
• Exposure to generative AI in content workflows, including guardrails and compliance.
• Track record of working with external vendors and delivery teams.

Responsibilities

• Own functional requirements for content supply chain workflows, including modular content, derivative and de novo content creation, assembly, and composition.
• Act as the first point of contact for product questions, feature requests, and troubleshooting.
• Coordinate delivery with system integrators and ensure builds match functional designs and user stories.
• Track milestones, delivery risks, and cross-workstream dependencies through release.
• Support implementation and enhancement of Adobe Express, Creative Cloud, and content assembly platforms.
• Document how AI agents source data from workflow tools, generate draft content, retrieve metadata from DAM, and pass content to downstream systems via API.
• Work with AI/ML developers to define how the orchestration layer connects to existing and legacy systems.
• Recommend scalable, governed content processes and operating models.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed