Senior Business Systems Analyst

Empower

About The Position

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT. Senior Business Systems Analysts drive the requirements and design process for complex software systems. On this team, you’ll work within an authentication value stream, partnering with developers, architects, designers, and product stakeholders to define how customers securely access their accounts. You’ll be one of four team-level BAs in the value stream, working alongside a lead BA and a value stream analyst who handles epic-level requirements.

Requirements

5+ years of experience as a Business Systems Analyst or equivalent technology industry background
Proficient at identifying and solving business problems through innovative and practical solutions
Effective communication skills to convey technical information in a clear manner to all levels
Experienced in collecting, documenting, and managing system requirements from stakeholders
Deep understanding of highly complex multi-platform applications and systems
Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications
Proficient at managing tasks, timelines, and resources effectively to ensure successful project delivery
Ability to be flexible and adaptable to changes in project scope, requirements, or technological advancements
5+ years of experience as a Business Systems Analyst or similar role in software development
Experience working with RESTful APIs, including integration patterns, API documentation, and tools like Postman
Proven ability to write user stories for web-based applications, covering both front-end UI and back-end API layers
Familiarity with Jira, Confluence, and Figma as part of an Agile workflow
Strong communication skills — able to bridge business stakeholders and technical teams effectively
Experience documenting system requirements, workflows, and specifications
Understanding of multi-platform application architectures and system integrations
Ability to manage competing priorities and adapt to evolving requirements

Nice To Haves

Experience with authentication, identity management, or security-related systems (SSO, OAuth, MFA)
Background in financial services, particularly defined contribution or retail investment platforms
SQL proficiency for data analysis and requirements validation
Understanding of web accessibility standards (ADA/WCAG)
Experience writing acceptance criteria or BDD-style specifications
Prior experience as a QA engineer, developer, or in another hands-on Agile team role
Production support or troubleshooting background

Responsibilities

Gather and document business and technical requirements in an Agile environment, translating them into clear, well-defined user stories
Write detailed API requirements — request/response structures, data mappings, error handling, and integration workflows — for Java/Spring Boot services
Define front-end requirements for React-based web applications, collaborating with a separate design team to align on user experience
Create flow diagrams, sequence diagrams, and technical documentation for authentication and identity management flows
Work with tech leads and architects to break down complex technical stories and validate solution designs
Partner with the value stream owner and product stakeholders to ensure requirements align with business objectives
Analyze existing systems and processes to identify improvement opportunities
Conduct impact analysis and help troubleshoot issues during implementation
Mentor junior and mid-level analysts and provide technical guidance

Benefits

Medical, dental, vision and life insurance
Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time — 16 hours per calendar year
Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

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