Senior Business Systems Analyst

PNC Bank•Miamisburg, OH

3d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Senior Business Systems Analyst within PNC's home lending organization, you will be based in Miamisburg, OH, Pittsburgh, PA, Jacksonville, FL or Dallas, TX. This position is a Senior Business Systems Analyst embedded on an Agile delivery team supporting Mortgage Loan Origination and Operational Accounting capabilities. On a day to day basis, you’ll be writing and refining user stories and acceptance criteria, answering questions from developers, and helping QA validate behavior during testing. You’ll spend a lot of time collaborating—clarifying requirements, reviewing defects, and validating that solutions meet business and control expectations. You’ll also help identify upstream and downstream impacts when changes are made, which is critical in a highly integrated mortgage environment. Acts as a Senior Business Systems Analyst / Product Analyst hybrid, embedded with the MOA Agile crew, owning end to end requirements from intake through delivery across Loan Originations–related capabilities. Serves as the primary functional liaison between Mortgage Operations, Technology, and downstream partners, translating business needs into clear, prioritized features and user stories. Leads process analysis and solution design for complex workflows (fees, invoices, permissions, integrations), with a strong focus on usability, controls, and operational accuracy. Partners closely with engineers and QA during sprint execution, supporting refinement, acceptance criteria, testing validation, and defect triage. Brings a systems thinking mindset—understanding upstream/downstream impacts, data dependencies, and regulatory considerations within a highly integrated mortgage platform.

Requirements

Mortgage or Financial Services Systems Experience Experience supporting mortgage loan origination or related financial services systems, with exposure to fees, disclosures, approvals, or other transaction driven workflows.
Business Systems Analysis in Integrated Environments Proven experience as a Business Systems Analyst working with multiple integrated applications, including understanding data flows, dependencies, and downstream impacts of system changes.
Agile Delivery Experience Demonstrated experience working on Agile delivery teams, including gathering requirements, writing user stories and acceptance criteria, supporting sprint execution, and partnering with technology and QA teams.
Complex Business Rules and Configuration Experience Experience analyzing and documenting complex business rules, system configurations, calculations, validations, or permission models in enterprise applications.
Risk, Controls, and Operational Awareness Experience working in regulated environments with an understanding of operational controls, audit considerations, error handling, and production support impacts.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Acceptance Testing
Application Development
Business Management
Customer Solutions
Design
Financial Systems
Group Problem Solving
Mortgage Lending
Process Improvements
Release Management
Software Solutions
User Experience (UX) Design
User Story
Business Assessment
Business Process Modeling
IT Environment
IT Project Management
Requirements Analysis
Technical Writing/Documentation
Workflow Analysis

Responsibilities

Acts as a Senior Business Systems Analyst / Product Analyst hybrid, embedded with the MOA Agile crew, owning end to end requirements from intake through delivery across Loan Originations–related capabilities
Serves as the primary functional liaison between Mortgage Operations, Technology, and downstream partners, translating business needs into clear, prioritized features and user stories
Leads process analysis and solution design for complex workflows (fees, invoices, permissions, integrations), with a strong focus on usability, controls, and operational accuracy
Partners closely with engineers and QA during sprint execution, supporting refinement, acceptance criteria, testing validation, and defect triage
Brings a systems thinking mindset—understanding upstream/downstream impacts, data dependencies, and regulatory considerations within a highly integrated mortgage platform
Participates in analyzing business requirements and production specifications for changes made to technology applications.
Formulates and defines the system scope and objectives, based on user needs and business processes.
Directs business process improvement projects for internal business groups, aiming to improve business results.
Identifies and documents all system constraints, implications and consequences of various proposed system changes.
Provides recommendations for addressing and resolving business issues, for a specific business group.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.