Senior Business Systems Analyst
About The Position
This role serves as a subject matter expert and solution specialist on large-scale workforce management (WFM) projects, driving WFM analytics, insights, and high-quality solutions across cross-functional teams. The analyst will partner with stakeholders to map business workflows, identify improvement initiatives and efficiency reporting opportunities, and align technology solutions with business needs. Responsibilities include managing paycode and work unit configurations, executing integrations, and maintaining mappings. The role also involves monitoring and resolving system tickets, errors, and user access updates, while advising on best practices and service delivery. Additionally, the analyst will oversee acceptance testing, review payroll exceptions, and collaborate with teams to resolve issues. Tracking metrics and dashboards, managing system risks, and performing financial/ROI analysis are also key aspects of this position.
Requirements
- High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
Nice To Haves
- Master’s degree preferred
- Proven leadership experience managing large-scale ERP or WFM system implementations in a healthcare setting.
- Hands-on proficiency as a UKG data expert, with deep experience in UKG Pro WFM, HCP, and Labor Management systems.
Responsibilities
- Serve as a subject matter expert and solution specialist on large-scale workforce management (WFM) projects, driving WFM analytics, insights, and high-quality solutions across cross-functional teams.
- Partner with stakeholders to map business workflows, identify HCP improvement initiatives and efficiency reporting opportunities, and align technology solutions with business needs.
- Manage paycode and work unit configurations, execute integrations (e.g., SFTP loads, Oracle), and maintain MOSAIC/CDM target mappings.
- Monitor and resolve ServiceNow tickets, system errors, user access/security updates, and daily volume file discrepancies while advising on HCP best practices and service delivery.
- Oversee acceptance testing, review payroll exceptions, and collaborate with Health Ministries and Labor Management teams to resolve pay and configuration issues.
- Track metrics and dashboards (including Tableau), manage system risks, and perform financial/ROI analysis to support project prioritization.
Benefits
- Paid time off (PTO)
- Various health insurance options & wellness plans
- Retirement benefits including employer match plans
- Long-term & short-term disability
- Employee assistance programs (EAP)
- Parental leave & adoption assistance
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
