Senior Business Systems Analyst

First Citizens Bank•Raleigh, NC

1d•Remote

About The Position

Lead analytic efforts, deliver strategic insight, and act as a technical expert for business systems within the Bank. Perform at the highest level of service complexity in support of system operations, performance, and usage. Develop advanced solutions and specifications to resolve process issues, which may involve elements of testing and development. Serve as a resource to wider business units or associates, and provide a leadership role for less experienced analysts. Source, compile, and interpret data. Perform data analysis at the most advanced level, effectively communicating and directing analysis output. May handle special projects or direct the analytics efforts of the work group. Determine system requirements and communicate them through the use of specifications, reports, project plans, or other forms of documentation. Determine and resolve complex factors that affect system processes. Ensure compliance through monitoring and analysis. Enable strategic insight into business systems through reports to senior management. Evaluate systems based on data analysis, user input, and extensive testing. Convey patterns, problems, and areas of improvement, and develop process enhancements based on results. Provide expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end user experience. Handle escalated and complex support issues. Develop and implement modifications and enhancements. Serve as an analytics resource to wider organization or business units, offering expertise on systems and data output.

Requirements

Bachelor’s degree in Finance, Business Administration, or a related field plus six (6) years of experience in the job offered or six (6) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation.
Alternatively, Master’s degree in Finance, Business Administration, or a related field and four (4) years in the job offered or four (4) years as a Business Analyst, Systems Support, Analytics, Operational Support, or related occupation.
Experience handling complex projects in banking and bank treasury areas using different methodologies including Agile and Waterfall.
Familiarity with project management tools including JIRA and DevOps.
In-depth experience with Treasury and Cash Management including bank messaging standards.
Good understanding of payments and settlement systems in the U.S. including DTCC, FINRA, FRB, and other market infrastructures.
Experience with Treasury systems including Murex, TriResolve, Acadiasoft, and Quantum.
In-depth understanding and experience in developing solutions using EAI platforms for ETL processes and API interfaces.

Responsibilities

Lead analytic efforts, deliver strategic insight, and act as a technical expert for business systems within the Bank.
Perform at the highest level of service complexity in support of system operations, performance, and usage.
Develop advanced solutions and specifications to resolve process issues, which may involve elements of testing and development.
Serve as a resource to wider business units or associates, and provide a leadership role for less experienced analysts.
Source, compile, and interpret data.
Perform data analysis at the most advanced level, effectively communicating and directing analysis output.
May handle special projects or direct the analytics efforts of the work group.
Determine system requirements and communicate them through the use of specifications, reports, project plans, or other forms of documentation.
Determine and resolve complex factors that affect system processes.
Ensure compliance through monitoring and analysis.
Enable strategic insight into business systems through reports to senior management.
Evaluate systems based on data analysis, user input, and extensive testing.
Convey patterns, problems, and areas of improvement, and develop process enhancements based on results.
Provide expert technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end user experience.
Handle escalated and complex support issues.
Develop and implement modifications and enhancements.
Serve as an analytics resource to wider organization or business units, offering expertise on systems and data output.