Senior Business Systems Analyst

Group 1001 • Zionsville, IN

1d • $90,000 - $120,000 • Remote

About The Position

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees. Why This Role Matters: The Sr. BSA will provide technical support and subject matter expertise for Property & Casualty (P&C) administration platforms with a specialization in Claims systems. The successful candidate will be responsible for ensuring the stability, usability, and effectiveness of Claims technology solutions while delivering a high level of customer service to business stakeholders. Experience with WCXP (Insurity or similar Platform) and a strong understanding of the Claims process are highly preferred. How You'll Contribute: Provide day-to-day production support for P&C Claims administration platforms, ensuring timely resolution of system issues and incidents. Partner with business users, vendors, and IT teams to troubleshoot, resolve, and escalate issues as appropriate. Support system upgrades, enhancements, and testing activities, ensuring solutions align with Claims business requirements. Develop and maintain accurate documentation, including technical knowledge articles, standard operating procedures, and incident resolution steps. Deliver effective communication and customer service, ensuring business partners are informed and supported throughout the issue resolution process. Collaborate with Claims operations and cross-functional IT teams to identify opportunities for process and system improvements. Provide end-user training and support as needed.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 3+ years of IT support experience within the Property & Casualty insurance industry; direct experience with Claims systems preferred.
• Strong working knowledge of the Claims process and related workflows.
• Experience with WCXP or similar Claims workflow platforms strongly preferred.
• Exceptional communication skills, including the ability to write clear and concise documentation.
• Demonstrated customer service orientation with a proven ability to build strong working relationships.
• Ability to work effectively both independently and within a collaborative team environment.
• Strong analytical and problem-solving skills with the ability to prioritize tasks in a fast-paced setting.

Nice To Haves

• Familiarity with insurance compliance and regulatory requirements in Claims processing.
• Basic SQL or data analysis skills for troubleshooting and validation.
• Experience supporting system integrations within the P&C insurance environment.

Responsibilities

• Provide day-to-day production support for P&C Claims administration platforms, ensuring timely resolution of system issues and incidents.
• Partner with business users, vendors, and IT teams to troubleshoot, resolve, and escalate issues as appropriate.
• Support system upgrades, enhancements, and testing activities, ensuring solutions align with Claims business requirements.
• Develop and maintain accurate documentation, including technical knowledge articles, standard operating procedures, and incident resolution steps.
• Deliver effective communication and customer service, ensuring business partners are informed and supported throughout the issue resolution process.
• Collaborate with Claims operations and cross-functional IT teams to identify opportunities for process and system improvements.
• Provide end-user training and support as needed.

Benefits

• Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
• Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
• All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
• Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees