Senior Business Systems Analyst - Terminal Automation Systems

Marathon Petroleum Corporation•Findlay, OH

20h

About The Position

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Position Summary Midstream IT Applications is seeking a full‑time Senior Business Systems Analyst to support the Terminal Automation product team. This role is critical to ensuring reliable and efficient load operations across the Light Products, Asphalt, and Crude value chains, where terminal automation directly enables safe product movement, accurate billing, and operational continuity. The successful candidate will collaborate closely with business partners, the Product Owner, subject matter experts, and terminal operations personnel to solve operational challenges and deliver continuous improvements within a SAFe/Agile framework. This role requires strong analytical skills, an ability to understand terminal workflows, and a commitment to supporting activities that are essential to daily product movement. Key focus areas include understanding core terminal processes, supporting end‑to‑end visibility of load activity, ensuring operational readiness for changes, and maintaining high reliability for mission‑critical transactions. Responsibilities include translating business needs into clear requirements and user stories, improving processes and workflows, coordinating testing and validation activities, and supporting change adoption and hypercare for releases. A successful candidate communicates effectively with both technical and non‑technical audiences, can simplify complex operational scenarios, and works collaboratively with terminal staff, haulers, IT teams, and leadership. Because terminal automation underpins 24/7 operational activity, this role participates in an after‑hours on‑call rotation to support issues that could impact load operations outside of normal business hours. Travel requirements are less than 10%.

Requirements

Bachelors Degree in Information Systems, related field or equivalent experience
5+ years of relevant experience required
Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
Business Partner Relations - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
Change Management - The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
Incident Management - Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
Quality Assurance - The process of ensuring organizational activities is designed to ensure that an organization provides the best possible product or service to customers.
Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.
Software Development Life Cycle (SDLC) - A process used by the software industry to design, develop and test high-quality software.
Specification Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.
MINIMUM QUALIFICATIONS: Bachelor’s Degree in Information Technology, related field or equivalent experience.
5+ years of relevant experience

Responsibilities

Leads improvement recommendations and presents effectively to senior and executive management and global teams.
Presents and leads client meetings with the business and development teams.
Communicates with senior leaders for understanding and execution of cross-functional complex processes and applications to solve client requirements.
Provides recommendations for appropriate systems, alternatives and/or enhancements to current systems.
Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
Leads and serves as a senior resource on cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
Serves as a resource to colleagues, mentors, and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
Leads the development, execution, and creation of the cross-functional testing strategy, communicating with all stakeholders for technology delivery.
Leads the planning, conducting, and documenting of user stories, and user feedback.
Effectively communicates feedback with senior leaders for technology improvement.
Develops a strong understanding of core terminal workflows and load operations to support reliable, efficient product movement across the value chain.
Translates terminal operational needs into clear business requirements, workflows, acceptance criteria, and user stories, simplifying complex processes for cross‑functional partners.
Supports end‑to‑end visibility of load activity by tracing operational events through connected processes and identifying issues or integration gaps.
Performs structured problem‑solving and root‑cause analysis for load interruptions, data discrepancies, or workflow breakdowns; documents findings and manages corrective actions.
Leads planning and execution of functional and integration testing for terminal‑related changes, coordinating with stakeholders and supporting UAT execution.
Collaborate with the Product Owner on backlog refinement, prioritization, and ensuring that requirements are clearly defined, testable, and aligned with business outcomes.
Facilitates effective communication between terminal operations, IT teams, haulers, and leadership to drive shared understanding and coordinated delivery.
Supports agile ceremonies (stand‑ups, sprint reviews, planning, retrospectives) and helps drive continuous improvement within the product team.
Provides training, guidance, and support to end users; gathers feedback and incorporates it into continuous improvement cycles.
Coordinates change management, cutover preparation, and hypercare support for releases that impact terminal operations or haulers.
Participates in an after‑hours on‑call rotation to support urgent terminal automation issues affecting load operations.

Benefits

Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement.
Detailed benefit information is available at mympcbenefits.com.
The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

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