Senior Business Systems Analyst (NetSuite)

RingCentral•Belmont, CA

2d•Hybrid

About The Position

RingCentral is seeking a full-time Senior Business Systems Analyst (NetSuite) to join their Enterprise Applications team. This role will support enterprise applications and financial systems by working with business partners, technology architects, and system analysts. The position is responsible for managing and executing IT Enterprise Applications and projects to drive transformation, growth, maturity, and scale. The successful candidate will lead projects focused on scaling core internal business systems and collaborate cross-functionally to deliver solutions for unique internal business needs. This role requires experience in high-pressure situations, managing competing priorities, proven success managing project managers, and a high level of discipline with flexibility. The position requires working from the Belmont office four days per week.

Requirements

Bachelor's degree in Computer Science/ Engineering, Business Administration, or equivalent practical experience
10+ years of knowledge and related industry experience implementing, configuring, customizing and integrating one or more SaaS / Cloud /On-prem financial systems (e.g. Oracle Fusion, NetSuite, Coupa, Concur)
Must have hands-on experience with NetSuite ERP, including strong technical and functional knowledge.
7+ years of experience in the implementation, enhancement, and support of Financial ERP modules (AR, AP, PO, GL, FA), preferably within SaaS businesses.
Hands on experience in the Information technology (IT) sector and integration services to/on ERP, SaaS based applications.
Expertise in Hire to Retire, Quote to Cash, Procure to Pay Processes ecosystems is a must
Must be a self-starter, completely independent, thrives in a fast-paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships
Ability to communicate effectively (written and verbally) with both technical and non-technical parties
Must exhibit strong security and confidentiality practices with systems that handle sensitive data
Advanced knowledge of software and spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP)
Ability to deal with ambiguity and thrive in a rapidly changing business environment
Demonstrates a proactive, can-do attitude with a strong willingness to learn.
Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
Proactive and forward-thinking attitude and creative problem-solving ability
Working knowledge of AI, automation, and advanced analytics concepts as applied to finance systems.

Nice To Haves

Experience and working knowledge of Oracle Fusion ERP is a plus.
Technical development background and understanding of API patterns, payloads
Tableau Report Building & Oracle SQL knowledge is preferred.

Responsibilities

Works closely with business partners, internal or external, to understand processes, gaps and goals
Analyze existing and future state business processes, systems and flows of data
Develop and maintain documentation related to developing and modifying business processes and systems
Partner with business, internal and external technology teams to define associated system requirements and solutions
Participate in systems implementation projects (requirements documentation, systems configuration, test documentation/execution, issue identification and resolution)
Acts as the liaison between the business units, technology teams and support teams
Be the techno-functional person who can provide technical solutions to business problems, by understanding the functional requirements
Make recommendations for new metrics, techniques, and strategies to improve the operational metrics
Critically evaluates information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding
Leverage AI and automation capabilities to enhance finance system efficiency, accuracy, and decision-making.
Work hands on to solving technical/systems issues by investigating into system configurations, system integrations and API’s
Proactive and takes initiative to gather information, investigate gaps / issues, identifies potential solutions and presents to both Business and IT stakeholders
Work closely with Vendors, Implementation Partners, Architects, Developers and Business Units to ensure technical compatibility and user satisfaction
Facilitate review sessions with functional owners, subject matter experts and end-user representatives
Work with various teams to investigate Finance production support issues and ensure timely resolution
Manage end-to-end front-line support for finance operations, ensuring timely resolution of tickets and system issues across platforms such as NetSuite, Concur, and Blackline.
Optimize Finance systems and processes to scale with RingCentral’s growth by identifying and implementing processes and managing daily issues, reporting, and month-end close that will improve the overall operation and efficiency of the Finance organization.
Work with cross functional teams to develop project milestones and timelines for development, UAT, production validation and go live
Participate in scheduled system upgrades, including test plan development, testing, reviewing and evaluating new functionality.
Support delivery of reporting, dashboards and business intelligence capabilities through partnership with IT and Business
Lead and perform data management and migration activities
Ensure training and timely communications in accordance with project timelines
Engage in other areas of Finance such as SOX Compliance and Reporting.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program