Senior Business Systems Administrator

ELLKAY, LLC• US,

8d•$110,000 - $130,000•Hybrid

About The Position

We’re seeking a senior, hands-on Business Systems Administrator to manage the Salesforce ecosystem and its connected quote-to-cash applications for our growing Business Applications team. This is a build-and-lead role; you’ll run discovery and requirements sessions directly with business stakeholders, design the solution, and then configure it yourself. You’ll be the point of accountability for how Salesforce and the surrounding quote-to-cash stack (CPQ, billing, contract lifecycle management, and related integrations) work end-to-end from the initial ask through release, adoption, and ongoing support and performance.

Requirements

5+ years of experience with Salesforce, including 3+ in a senior or lead capacity.
Demonstrated track record of personally configuring solutions.
Deep, working knowledge of the quote-to-cash process end to end.
Proven experience independently leading requirements-gathering sessions with senior business stakeholders and translating them into technical solutions.
Salesforce Administrator and Advanced Administrator certifications required; CPQ Specialist and Platform App Builder certifications strongly preferred.
Experiencing integrating Salesforce with ERP, billing, and contract management systems.
Excellent communication and stakeholder management skills; comfortable leading meetings with senior, cross-functional audiences.

Nice To Haves

Healthcare IT or SaaS industry experience a plus.

Responsibilities

Serve as the technical point of contact for quote-to-cash applications.
Lead discovery workshops and requirements gathering sessions directly with Sales, Finance, Legal, Customer Success, and RevOps stakeholders.
Translate business needs into scalable, well-design technical solutions.
Present solution options and trade-offs to business and technical leadership, and drive decisions to closure.
Contribute to roadmap development with manager.
Personally configure Salesforce declaratively.
Design and maintain integrations across the quote-to-cash stack in partnership with developers where custom code is required.
Prototype and iterate on solutions quickly with stakeholders during requirements.
Lead or directly execute regression and UAT testing ahead of releases, ensuring changes ship without disrupting downstream processes.
Lead user acceptance testing and change management for new features, owning adoption as an outcome, not just delivery.
Build and deliver training materials and enablement sessions for end users and admins.
Monitor usage and adoption to proactively address gaps.
Stay current on Salesforce platform releases, CPQ/quote-to-cash best practices, and emerging capabilities (including Agentforce/AI) and recommend where they apply.
Continuously assess platform health, technical debt, and performance and bring forward improvement plans.
Mentor Salesforce administrators and team members supporting internal business applications.