Senior Business System Analyst, Digital

Equitable • Waterloo, ON

2d • CA$81,000 - CA$121,000 • Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. We are seeking a highly motivated Senior Business Systems Analyst to join our Individual Wealth IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions. We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about creating a digitization solution that provides exemplary end-user experience? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges? Join one of the region’s top employers and be part of something that truly makes a difference.

Requirements

• 5-8 years of progressive experience in business systems analysis, including work on complex technology initiatives and cross-functional delivery teams.
• Minimum of two (2) years of experience in the insurance or financial services industry.
• Technical aptitude to analyze SQL, C#/.NET code, SOAP/REST APIs, and API specifications such as Swagger or OpenAPI.
• Experience in technical systems analysis and business analysis within structured delivery environments.
• Experience producing high-quality requirements artifacts, including functional requirements, use cases, process flows, user stories, acceptance criteria, and technical specifications.
• Experience working within Waterfall, Agile, or hybrid delivery methodologies.
• In-depth understanding of system development methodologies, enterprise applications, integrations, interfaces, data flows, and supporting system documentation.
• Knowledge of financial systems, web/client-server architecture, database concepts, Agile practices, CI/CD, and DevOps.
• Proficiency with Microsoft Office tools such as Excel, Access and Visio.
• Insurance or financial services experience.
• Experience with requirements artifacts, Agile/Waterfall delivery, and enterprise system documentation.
• Degree in Computer Science, Software Engineering, Information Systems, or a related discipline, or equivalent experience.
• Strong analytical, communication, and documentation skills.

Nice To Haves

• CCBA or CBAP certification, or progress toward certification is preferred.
• Experience with process automation, analytical/modeling tools, and test management tools such as Azure Test Plans is preferred.

Responsibilities

• Lead business and technical analysis for medium- to large-scale technology solutions, including APIs, system integrations, and technical specifications.
• Partner with business and technology teams to define requirements, assess feasibility, identify risks and dependencies, and support solution design and prioritization.
• Ensure solutions meet business needs, enterprise standards, governance requirements, and audit controls.
• Identify opportunities to improve processes, workflows, and system effectiveness.
• Support quality assurance activities and contribute to team leadership through collaboration, knowledge sharing, and mentorship.

Benefits

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach
• discretionary annual incentive award tied to business performance
• wide range of competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree