Senior Business System Analyst

BAYADA Home Health Care•Pennsauken Township, NJ

12h•$90,000 - $100,000•Remote

About The Position

The Senior Business Systems Analyst designs, implements, and supports software solutions that provide the framework for clients’ key business functions. The role requires understanding technical and business concepts and communicating them to internal users and software developers. The analyst defines system objectives and features, develops detailed functional design specifications, analyzes business requirements, and delivers solutions that meet client needs. This remote position requires working Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern. The analyst coordinates business owners, application owners, and developers; supports application releases and enhancements; and provides second-level application support. BAYADA describes its core values as compassion, excellence, and reliability.

Requirements

Four-year college degree.
At least two years of business analyst experience, including documenting requirements, detailed business process modeling, developing functional design specifications, and exposure to application development.
Five or more years of relevant experience with increasing responsibilities.
Competence with software required to perform job functions and ability to learn new technologies, software, and technical methodologies.
Experience providing application support or business system solution strategies involving complex integrated systems.
Demonstrated experience managing and leading enhancements to existing systems and technology.
Ability to lead multiple larger cross-functional project teams or engagements at the same time.
Excellent verbal and written communication skills, including ability to discuss technical issues with non-technical audiences.
Diligence in achieving consistent results across areas of responsibility and a demonstrated record of goal realization.
Advanced analytical and problem-solving ability, applying company knowledge and experience to exercise sound judgment.
Strong interpersonal skills; self-starter and team player able to build trusting relationships.
Ability to plan and complete operational duties, goals, and initiatives within schedule, budget, and decision-making authority.
Exemplify the characteristics of The BAYADA Way: compassion, excellence, and reliability.

Responsibilities

Demonstrate and communicate BAYADA’s core values and The BAYADA Way.
Maintain job knowledge by participating in educational opportunities and assist with training and coaching colleagues as appropriate.
Develop and maintain business-specific and systems knowledge related to the applications supported by the team.
Coordinate business owners, application owners, and developers in conceptualizing new enhancements and iterating on existing ones, using analytical and project management skills.
Take increasing responsibility for managing project scope, requirements, and timelines throughout the project lifecycle.
Analyze requests for new applications and application enhancements for impact, cost, benefit, risk, and deployment requirements.
Participate actively in release management, including resource scheduling, budget, timeline, and customer correspondence.
Provide second-level application support by identifying, troubleshooting, and resolving application issues, and follow reported problems through to final resolution.
Analyze application usage and recommend ways to improve performance and usability and reduce application support costs.
Meet or exceed performance standards in key job dimensions and attributes defined in the Performance Appraisal for Office Staff.
Perform related duties as required or requested by the supervisor.