Senior Business System Analyst - Order To Cash

West Fraser • Memphis, TN

6h • Hybrid

About The Position

West Fraser, Inc. is seeking a Senior Business Systems Analyst – Order to Cash to join their Corporate IT department. This role will serve as the functional expert for JD Edwards solutions supporting sales, transportation, product inventory, and accounts receivable processes. The position is responsible for the design, support, enhancement, and continuous improvement of these JD Edwards solutions. The company is the largest southern yellow pine lumber producer in the United States with 21 mills and 3200 employees across nine southern states. West Fraser Timber, the parent company, is based in Vancouver, Canada, and has experienced significant growth in the US over the last 15 years.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or a related field.
• 8-10+ years of JD Edwards EnterpriseOne experience, including at least 5 years supporting Sales Order Management and Order-to-Cash processes in JD Edwards
• Extensive functional, technical, and operational knowledge of JDE EnterpriseOne, including version 9.2, and Oracle Transportation Management
• Demonstrated experience independently configuring, supporting, and enhancing JDE production environments and leading complex enhancements and implementations.
• Expert knowledge of: Sales Order Management, Advanced pricing, Order activity rules, Transportation management integration, Inventory commitment, EDI transactions, Customer master, UDC configuration, Security concepts, Orchestrator, Batch processing, Financial integration
• Experience with EDI platforms and external customer system integrations
• Strong understanding of end-to-end Order-to-Cash processes, including practical experience with the operation of these processes in JDE and OTM
• Working knowledge of finance processes including billing, accounts receivable, cash application, and credit management
• Strong written and verbal communication skills
• Experience working with ServiceNow, JIRA, or similar operational and delivery management tools

Responsibilities

• Serve as the lead functional expert for JD Edwards EnterpriseOne Order-to-Cash processes, including Sales Order Management, Advanced Pricing, Customer Master, Inventory Management, Transportation Integration, Shipping, Invoicing, and Accounts Receivable.
• Provide expert recommendations regarding solution design, configuration, and process improvements while partnering with the ERP Applications Manager on prioritization, governance, and portfolio decisions.
• Support business process standardization and enterprise initiatives across multiple operating divisions.
• Lead requirements analysis for complex business initiatives and translate business requirements into scalable functional designs aligned with enterprise architecture and supportability objectives.
• Prepare functional specifications for enhancements, integrations, reports, orchestrations, and custom applications.
• Identify and lead opportunities to simplify processes, leverage standard JDE functionality, and support modernization initiatives involving OTM, EDI, integrations, automation, and customer-facing solutions.
• Provide subject matter expertise to support application roadmap planning and prioritization.
• Act as the senior escalation resource for complex JD Edwards production issues.
• Perform root cause analysis and develop permanent corrective actions.
• Troubleshoot cross-functional issues spanning customer orders, inventory, transportation, invoicing, and integration points.
• Support critical month-end and quarter-end transaction processing activities.
• Develop and execute testing strategies, including system integration testing and user acceptance testing, while ensuring solutions are production-ready and fully validated against business requirements.
• Lead workshops to identify business requirements and process improvements.
• Provide expert guidance regarding JDE capabilities, limitations, and best practices.
• Influence solution decisions through expertise and business process knowledge.
• Mentor analysts and project team members supporting the O2C portfolio.

Benefits

• Competitive base salary with annual bonus opportunity
• Outstanding benefits package including medical, dental, 401k, life insurance, disability, paid vacations and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior