Senior Business Support Analyst

Bernalillo County•Albuquerque, NM

About The Position

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more. PAYROLL/TIME TRACKING The Senior Business Support Analyst performs analysis, design, configuration, maintenance, and administration of business systems to meet organizational needs, with a primary focus on HCM time-tracking functionality as it impacts payroll. This role analyzes payroll impacts and configures, tests, and troubleshoots system rules to ensure accurate, compliant pay across complex operations. PAYROLL/TIME TRACKING Serves as the subject-matter expert for time tracking as it impacts payroll accuracy, compliance, and downstream pay results in a highly regulated environment. Acts as a liaison between Payroll, HR, Timekeepers, departments, and Information Technology to analyze business requirements and resolve time-tracking and payroll-related system issues. Analyzes time entry, approvals, calculations, and retroactive adjustments to ensure alignment with CBAs, FLSA requirements, County policies, and payroll deadlines. Translates complex business, labor, and payroll policies into effective Workday Time Tracking configurations, validations, and system logic. Performs system maintenance, testing, validation, and quality assurance activities prior to payroll processing. Provides advanced customer support to departments and timekeepers for time-tracking issues, policy interpretation, and proper system usage. Prepares and maintains technical documentation, procedural guides, job aids, testing plans, and reports related to time-tracking and payroll systems. Handles sensitive and confidential employee, payroll, and labor-related records with discretion and strict adherence to confidentiality standards. Provides after-hours support during payroll processing cycles or system issue resolution as assigned and performs related duties consistent with workload priorities. The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

Requirements

Bachelor’s Degree in Business Administration, Computer Science, Information Systems, or related field.
Four (4) years of experience as it pertains to the purpose of the position.
Any equivalent combination or related education and/or experience may be considered for the above requirements.
Employee must successfully complete the post-offer employment medical examination and background investigation.
Employee must comply with the safety guidelines of the County.
Employee must complete the required FEMA training(s) as assigned to the position.
Employee must have a valid New Mexico driver's license by employment date and maintain a valid NM driver's license while employed in this position.

Nice To Haves

an understanding of, or previous experience in, one or more of the following business processes: Accounting, Budgeting, Purchasing, Treasury Management, Accounts Payable, Inventory Management, Accounts Receivable, Plant Maintenance (work order system), Grants Management, Asset Accounting, or Segregation of Duties.

Responsibilities

Performs analysis, design, configuration, maintenance, and administration of business systems to meet organizational needs, with a primary focus on HCM time-tracking functionality as it impacts payroll.
Analyzes payroll impacts and configures, tests, and troubleshoots system rules to ensure accurate, compliant pay across complex operations.
Serves as the subject-matter expert for time tracking as it impacts payroll accuracy, compliance, and downstream pay results in a highly regulated environment.
Acts as a liaison between Payroll, HR, Timekeepers, departments, and Information Technology to analyze business requirements and resolve time-tracking and payroll-related system issues.
Analyzes time entry, approvals, calculations, and retroactive adjustments to ensure alignment with CBAs, FLSA requirements, County policies, and payroll deadlines.
Translates complex business, labor, and payroll policies into effective Workday Time Tracking configurations, validations, and system logic.
Performs system maintenance, testing, validation, and quality assurance activities prior to payroll processing.
Provides advanced customer support to departments and timekeepers for time-tracking issues, policy interpretation, and proper system usage.
Prepares and maintains technical documentation, procedural guides, job aids, testing plans, and reports related to time-tracking and payroll systems.
Handles sensitive and confidential employee, payroll, and labor-related records with discretion and strict adherence to confidentiality standards.
Provides after-hours support during payroll processing cycles or system issue resolution as assigned and performs related duties consistent with workload priorities.