Local)

Vanderbilt University Medical Center•Franklin, TN

1d•Hybrid

About The Position

This Senior Business Analyst is responsible for strategically supporting the Walk-In Clinic (WIC) leadership team with data retrieval and analysis, tracking and trending of relevant data, monitoring competition, collaborating with marketing, Health IT, and other departments to optimize patient access and improve volumes. This role will partner with others in the organization to interpret and manage financial and business reports to identify areas for improvement and document recommended changes. Monitor and maintain both budget and process data and provide updates to senior management on current trends and projections. Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals. This role is a primarily local, on-site position, based in the Franklin, TN area, with the potential for hybrid work one day a week.

Requirements

Relevant Work Experience
5 years
Bachelor's degree

Nice To Haves

Strong ability to mine data, analyze complex data sets and derive actionable insights.
Expertise in identifying inefficiencies, interpreting trends and proposing process improvements.
Strong data visualization skills to present insights effectively.
Advanced skills in Excel and Power Point.
Proficiency in Tableau and AI tools.
Expertise in creating dashboards, reports, and metrics to track KPIs.

Responsibilities

Analyze data on visits, wait times, cycle times, and Save My Spot (SMS) utilization; monitor Tableau reports to identify trends, bottlenecks and inefficiencies.
Conduct financial analytics on coding, procedures, testing, clinic meds to interpret profitability (current and proposed).
Track and trend patient satisfaction, staff retention, and other KPIs; propose potential remediations.
Collaborate with support services (e.g., marketing, HealthIT) to optimize patient access and improve volumes of scheduled telehealth and SMS visits.
Analyze marketing data to evaluate outcomes and effectiveness of tactics.
Research and monitor competition—services, hours, website development—and propose ideas to enhance competitiveness.
Facilitate communication between Senior Director, clinic managers, and across clinics.
Execute tasks from meetings and assist with change management initiatives.
Support front desk operations.
Development and delivery of continuous training and education of front desk staff.
Ensure continuity of practice across all WICs through direct interaction with PSSs.