Senior Business Relationship Manager – Service & Repair

Medtronic

1d•Remote

About The Position

As a Senior Business Relationship Manager – Service & Repair for EMEA, you will play a key role in connecting business strategy with service execution to deliver strong customer outcomes. You will operate at the interface between EMEA Business Leadership and the Service & Repair organization, ensuring priorities, performance, and investments are aligned and clearly governed. The role sits within a highly matrixed, international environment and requires the ability to lead through influence. You will work closely with senior leaders to translate business and market priorities into clear Service & Repair actions, supported by effective governance, performance visibility, and customer insight. Likewise, you will work with OU LT’s to implement new Service & Repair offerings, adoption of digital solutions, adherence to standard processes as much as possible and be the ambassador and single point of contact representing S&R and as such accountable for the S&R performance for those OU’s/Portfolio. Success in this role is built on trusted relationships, strong business and service acumen, compelling and crystal clear communications and a pragmatic approach to execution. You will collaborate across functions and countries, challenge constructively when needed, and take ownership for outcomes that improve customer experience, operational performance, and long term business value.

Requirements

Bachelor’s or Master’s degree with 5+ years of relevant experience in healthcare, medical devices, or a related industry
Strong stakeholder management and communication skills
Ability to work effectively in a complex, matrixed, international environment
Europe based position

Responsibilities

Lead with an enterprise and customer first mindset, serving as a senior strategic partner between EMEA Business Leadership and the Service & Repair organization to deliver meaningful customer and patient outcomes.
Act as a trusted advisor to senior leaders, shaping decisions through data, insight, and constructive challenge while operating with integrity and respect and translate business and market strategies into clear, multi year Service & Repair priorities and roadmaps, ensuring alignment to customer needs, operational excellence, and financial discipline.
Lead through influence, mobilizing cross functional and cross regional teams to deliver complex initiatives without direct authority, while fostering collaboration and shared accountability.
Own senior level governance and performance management, driving transparency, disciplined execution, and continuous improvement across key service and customer KPIs.
Proactively identify and address gaps between Voice of Customer, business ambition, and service delivery, converting insight into sustainable improvements and partner with Business and S&R leaders to balance investment, capacity, and cost to serve trade offs, ensuring responsible use of resources and long term value creation.
Represent Service & Repair in executive business forums and represent Business priorities within S&R leadership, enabling clear alignment, advocacy, and informed decision making.
Communicate the value and impact of Service & Repair through clear storytelling, fact based reporting, and shared success, strengthening trust and engagement and serve as a senior escalation point for business critical topics, demonstrating accountability, decisiveness, and a commitment to doing what is right for customers and the enterprise.