Senior Business Process Lead, CE Demand to Deliver and Service

Boston Scientific•Arden Hills, MN

About The Position

Serve as the subject matter expert for the Capital Equipment Demand to Deliver and Service process flow, developing deep expertise in all aspects of the process flow. Map the current state process, design the future state process, and create a comprehensive plan to transition from the current to the future state, ensuring alignment with business objectives and stakeholder needs Act as a primary point of contact to collect and analyze improvement ideas and prioritize improvement opportunities. Enable Business Analysts (BA) to write user stories through clear articulation and understanding of the ideal process state. Suggest and develop performance metrics where needed within the process to effectively monitor performance. Liaise with the training team and site super users/business process leads/subject matter experts to support training plans for key applications, enhancing the knowledge base across the Demand to Deliver and Service workstream Proactively influence functional and regional adoption of new concepts and best practices, simplifying and standardizing Demand to Deliver and Service business processes and their interfacing applications Coordinate and liaise with other Magellan workstreams, business process leads, SMEs, communities of practice, IT solution architects/COE, and stakeholders to ensure a strong pool of expertise across Demand to Deliver and Service Partner closely with Data Leads to ensure good alignment between process flow and data transitions from one process or function to another. Create an environment that encourages constructive feedback and proactive developmental support for all employees Foster an inclusive workplace that enables all participants to contribute to their full potential in pursuit of organizational and personal objectives In all actions, it demonstrates a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.

Requirements

Bachelor's degree in Business, Engineering, or related field
5+ years technical professional or operational experience in the medical device field
3+ years of systems/applications experience in SAPx; business process lead/subject matter expertise in one or more of: SAP, Salesforce, ServiceMax
Working knowledge of ERP systems combined with knowledge of key business processes
Proven track record of continuous improvement, system upgrades/enhancements, proactive problem solving, or LBP
Analytical problem solving and critical thinking
Experience with scaled agile project management and/or proven adaptability, comfortable with change and demonstrated ability to respond to a fast-changing environment
Strong listening and communication skills, with ability to transfer knowledge efficiently
Ability to create energy, excitement, and personal commitment to the organization by empowering others and creating an inclusive workplace
Demonstrated high degree of integrity, professionalism, and ability to establish credibility
Ability to establish, communicate, and engage teams in the vision & strategy of the Magellan Program
Sense of urgency and commitment to execution

Nice To Haves

Experience with Capital Equipment Demand to Deliver and Service processes
Previous experience with major program introduction/upgrade, ideally within an IT/systems or business representative role
Gathering, analyzing, and interpreting data to understand gaps and risk assessment
Process modeling capabilities

Responsibilities

Serve as the subject matter expert for the Capital Equipment Demand to Deliver and Service process flow
Map the current state process, design the future state process, and create a comprehensive plan to transition from the current to the future state
Act as a primary point of contact to collect and analyze improvement ideas and prioritize improvement opportunities
Enable Business Analysts (BA) to write user stories through clear articulation and understanding of the ideal process state
Suggest and develop performance metrics where needed within the process to effectively monitor performance
Liaise with the training team and site super users/business process leads/subject matter experts to support training plans for key applications
Proactively influence functional and regional adoption of new concepts and best practices
Coordinate and liaise with other Magellan workstreams, business process leads, SMEs, communities of practice, IT solution architects/COE, and stakeholders
Partner closely with Data Leads to ensure good alignment between process flow and data transitions
Create an environment that encourages constructive feedback and proactive developmental support for all employees
Foster an inclusive workplace that enables all participants to contribute to their full potential