Senior Analyst, CE | Growth and Transformation

Red Ventures•Charlotte, NC

1d•$100,000 - $130,000•Hybrid

About The Position

Our Growth and Transformation team is looking for a Senior Analyst. In this role, you'll work with RV business leaders partnering with Fortune 500 partnerships and interacting with Growth Media, SEO, Customer Experience, Creative, and Engineering disciplines through iterative experience optimization. You'll deep dive into visitor behavior and performance, advanced analytics and audience segmentation, and help ideate new features and tools that enhance the customer experience.

Requirements

3+ years of experience with a proven track record of success in meeting performance goals in Customer Experience or Digital Operations.
Experience in leading a team and developing talent through coaching, mentorship and direct management.
Strong in data manipulation & analysis using Excel.
Strong in SQL (Redshift preferred) and data visualization tools (Tableau, Looker, etc)..
Strong understanding of statistical significance and robust test analysis.
Experience synthesizing data into actionable insights, building product roadmaps, and communicating recommendations to all levels of leadership.
Strong team player with ability to communicate effectively across functional teams to drive priorities, anticipate pitfalls, and raise issues before they become project blockers.
Excellent organizational and communication skills.
Passionate about understanding customer behavior and improving the quality of interactions.
Desire to work hands-on in an entrepreneurial, performance-based, analytically driven, and fast-paced environment.

Responsibilities

Operate as an owner utilizing data and a deep understanding of our users to identify areas to optimize and to develop solutions that enhance the experience, user engagement and performance of the site.
Lead a team of associates to implement site testing initiatives and user-centric product features to streamline the customer experience and drive value to the business.
Work directly with Engineering and Creative teams to define features, communicate tracking requirements, and create a site experience strategy & roadmap to bring your ideas to life.
Gain valuable experience leading initiatives transparent to internal executives as well as external stakeholders.
Communicate timelines, goals, and performance to diverse audiences, including engineers, content writers, digital designers, fellow analysts, and senior leaders.
Building new things that are cool, interesting, at the cutting edge of technology
Drive growth in and contribute to the strategic direction of our RVGT Consumer Experience team.

Benefits

Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.