Senior Business Process Engineer
About The Position
Senior Business Process Engineer – Energy & Utilities The Senior Business Process Engineer will lead the end-to-end business process engineering function within the Energy Directorate. The role is responsible for analysing, redesigning and optimising business processes across the energy value chain to support the transition towards a modern, sustainable and revenue-resilient energy ecosystem. The role bridges strategy, operations and technology, ensuring that AS-IS and TO-BE process architectures are aligned with regulatory requirements, data governance standards, revenue models and service delivery objectives.
Requirements
- Bachelor’s Degree in one of the following: Industrial Engineering / Process Engineering Information Systems / Computer Science Business Science / Operations Management
- 8–12+ years’ experience in: Business process engineering and optimisation Enterprise architecture and process design
- Proven experience in: Large-scale transformation programmes
- Public sector, municipal or government environments (strongly preferred)
- Experience within: Energy, utilities, infrastructure or regulated industries (highly advantageous)
Nice To Haves
- Postgraduate qualification is advantageous
- TOGAF Certification (The Open Group Architecture Framework)
- Lean Six Sigma Black Belt and BPM certifications are highly advantageous.
Responsibilities
- Lead the development and maintenance of enterprise-wide process architecture
- Define and document AS-IS and TO-BE process models across the Energy Directorate
- Ensure alignment with enterprise architecture frameworks such as TOGAF
- Identify inefficiencies, bottlenecks and risks in current processes
- Redesign processes to improve operational efficiency, service delivery and cost optimisation
- Drive standardisation and scalability across functions
- Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
- Ensure seamless integration across upstream and downstream processes
- Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
- Align operational processes with evolving energy trading and revenue models
- Embed data governance frameworks into business processes
- Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
- Drive data integrity across systems and reporting structures
- Collaborate with IT and digital teams to align processes with system capabilities
- Enable automation and digital transformation initiatives
- Ensure business processes are supported by enterprise systems
- Engage with executive leadership, operational teams and external stakeholders
- Facilitate workshops to validate process designs and improvements
- Support change management and adoption of new processes
- Establish process governance frameworks and standards
- Implement continuous improvement methodologies such as Lean and Six Sigma
- Monitor and report on process performance and outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
