Senior Business Process Consultant - Automotive Warranty Programs

CDK Global•Austin, TX

41d•Remote

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Position Summary Sr. WRAP (Warranty Review Assistance Program) Consultant for dealership to assess, optimize, and implement best-practice operational processes using CDK applications and tools focusing on Parts and Service. This role focuses on improving throughput, profitability, technician and advisor productivity, inventory accuracy, pricing discipline, and system utilization to drive measurable improvements in departmental performance. The consultant applies deep Parts & Service operational knowledge, CDK product expertise, and analytical insight to identify workflow gaps, define solutions, and coach dealership personnel through sustainable, data-driven improvements that maximize return on their investment in CDK solutions. This role also supports OEM warranty labor rate optimization and uplift initiatives by ensuring dealership processes, documentation, and system configurations support compliant and successful submissions.

Requirements

Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.
Strong understanding of: Service pricing, dispatch, and technician productivity, Parts inventory management and reconciliation, Warranty and internal repair processes
Proven experience in process improvement or operational leadership.
Proficiency in CDK Drive, Parts, Service, and reporting tools.
Strong analytical, facilitation, and presentation skills.
Ability to manage multiple engagements simultaneously.
Willingness to travel up to 10%.
Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.
Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.
Excellent written and verbal communication skills.
Excellent interpersonal skills.
Proficiency with MS Office products.
Ability to work independently in a fast-paced environment.
Ability to transition for working remotely with clients.

Nice To Haves

Prior experience with CDK Parts & Service solutions (PDM-Optional, AOMD, OnePay-Optional, ERG, Drive, Parts Scan-Optional, etc.).
Experience leading consulting or performance improvement engagements.
Familiarity with OEM programs, warranty processes, and retail automotive benchmarks.
Bachelor’s degree in Business, Operations, Automotive Management, or related field.

Responsibilities

Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
Conduct comprehensive operational assessments covering: Advisor workflows, Technician productivity, Pricing, labor matrix, and op codes, Inventory controls and reconciliation, Warranty and internal processes
Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
Maintain executive-level communication with dealership leadership to report progress, results, and next steps.
Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
Assess dealership labor operations to ensure compliance with OEM and state regulatory requirements related to warranty reimbursement.
Partner with internal WRAP, legal, and compliance teams to support warranty submissions and respond to OEM inquiries.
Ensure dealership Parts & Service processes (op codes, labor lines, dispatching, time standards, and documentation) support defensible warranty claims.
Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.
Evaluate and enhance utilization of CDK solutions including: Process Mapping (Service & Parts), Simple ID (Service & Parts), Optional-Not Required ePayments / CDK OnePay, Optional-Not Required AOMD (Service & Parts), Enhanced Report Generator, PDM Optional-Not Required, Inventory Reconciliation, Parts Pricing / OEM Field Mapping, Drive Service Drive & SOR workflows, Core Tracking and Parts Scan Optional-Not Required
Optimize Service pricing structures, labor matrices, and op code discipline
Dispatching, appointment, and write-up processes
Technician efficiency and productivity reporting
Parts inventory accuracy, stocking policies, and obsolescence control
Map end-to-end workflows across Service and Parts to identify automation and standardization opportunities.
Optimize labor operations, op codes, technician time tracking, and documentation practices to support warranty compliance and labor reimbursement uplift.
Serve as a trusted advisor to dealership leadership and staff.
Act as liaison between the dealership and CDK product, support, and consulting teams.
Identify expansion opportunities and collaborate with Sales and Consulting leadership on follow-on engagements.
Stay current on OEM requirements, warranty trends, and retail automotive operational best practices.
Track key KPIs, including: Effective labor rate, Hours per RO, Technician efficiency and productivity, Parts gross, obsolescence, and inventory accuracy, Warranty recovery and internal cost controls
Maintain documentation, visit summaries, action plans, and follow-up reports.
Contribute to internal knowledge sharing and continuous improvement initiatives.