Senior Business Process Analyst, M&A Integration (Legal Tech)

Proof•Richmond, VA

4d•$85,000 - $115,000

About The Position

We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. About the Role We are seeking a Senior Business Process Analyst, M&A Integration to play a critical role in integrating newly acquired service-focused businesses onto Proof’s proprietary platform. This is a highly visible, consulting-style role focused on discovering how a business operates, documenting its workflows, and designing the playbook for integration into Proof’s scalable technology ecosystem . You will regularly meet with business owners 60 days post-close, conduct onsite discovery, interview stakeholders, observe real-world workflows, map processes, identify gaps, and collaborate with Product and Engineering teams to translate operations into system requirements. You'll also present findings and recommendations to senior leadership. This role is ideal for someone who thrives in ambiguous environments, communicates with executive presence, and is energized by building structure from scratch. Experience in legal services, SaaS, marketplaces, or any workflow-heavy environment is highly valuable.

Requirements

Bachelor’s degree in Business, Operations, Technology, or related field.
Proven experience in business process analysis, workflow discovery, operational consulting, or M&A integration.
Strong experience with process mapping and process improvement methodologies.
Demonstrated ability to work independently, organize complex information, and drive outcomes.
Excellent communication and interpersonal skills with polished executive presence.
Ability to interview business owners and stakeholders with empathy, curiosity, and professionalism.
Comfortable collaborating with Product, Engineering, and cross-functional teams.
Ability and willingness to travel 25–50% to acquired business sites and occasional visits to a Proof Office location.

Nice To Haves

Experience in legal services, compliance-heavy operations, or workflow-driven businesses.
Background in SaaS, two-sided marketplaces, consulting, or professional services.
Familiarity with post-acquisition integration activities.
Six Sigma or similar process improvement training (Green/Black Belt is a plus, not required).

Responsibilities

Lead onsite and virtual discovery sessions with newly acquired businesses to understand their operational workflows, systems, and processes.
Build trust with business owners—often founders emotionally tied to their company—and guide conversations to uncover how work gets done today.
Conduct hands-on observations of business operations to gather accurate operational insights.
Create detailed process maps (flowcharts, swimlane diagrams, value stream maps, etc.) to clearly document current-state workflows.
Identify inefficiencies, inconsistencies, bottlenecks, and gaps relative to Proof’s platform and operational standards.
Develop future-state workflows and integration plans that align with Proof’s operating model.
Assess how current business processes align with Proof’s existing technology.
Partner closely with Product and Engineering to translate workflows into functional requirements.
Recommend modifications or enhancements to Proof’s platform to support integration.
Prepare and present findings, process maps, risks, and recommendations to senior leadership.
Support the creation of a standardized integration framework that will be used for future acquisitions.
Operate independently with minimal direction.
Manage multiple integration projects simultaneously and adapt to changing priorities and business needs.