Senior Business Operations Manager, ASG III

UnitedHealth Group • Galveston, TX

172d

About The Position

Plans, manages, and acts as a working lead for the staff service and business management functions for multiple areas under the Shared Administrative Services. Responsible for overall management of departmental administrative and technical services, staff coordination, policy and procedure development, strategic planning, and special projects across multiple areas. This role involves making a variety of complex decisions with minimal direction.

Requirements

• Bachelor’s degree or equivalent experience
• Five years of related experience

Nice To Haves

• Master's Degree in Healthcare Management or Business, Accounting, or Finance
• Experience with QGenda, Epic, and PowerBI
• Seven years experience in healthcare environment at academic medical center

Responsibilities

• Manages and directs administrative or operational departmental services, processes, and special projects across multiple areas.
• Performs administrative functions as a working lead to support multiple areas.
• Develops planning, management, and organizational analysis; establishes goals and objectives; directs and coordinates development of guidelines, policies, procedural changes, and standards to improve administrative operations.
• Manages and assists the Shared Administrative Services staff to align work processes and to establish and attain goals and objectives for efficient department operation.
• Oversees the development and administration of department budget.
• Oversees multiple administrative or operational projects as assigned.
• Responsible for staff development programs including programs to increase employee satisfaction for the department.
• Responsible for forming ad hoc support teams in response to institutional/department initiatives.
• Empowers Administrative Support Group to align work processes.
• Assists the Administrative Support Group in establishing and attaining goals and objectives.
• Provides information coordination between administrative staff and leadership.
• Oversees compliance and other training for the department.
• Provides Accountable Property Officer Services for the department.
• Provides guidance for interpretation of UTMB and departmental rules, regulations, and policies.
• Provides mediation and conflict resolution for the department/process.
• Meets with administrative support team to receive feedback, gather ideas & empower employees.
• Makes complex administrative decisions regarding organizational and departmental issues.
• Assists with personnel functions within the department/process.
• Responsible for facilitation and monitoring of recruitment activity across multiple platforms.
• Works collaboratively with finance to ensure accurate accounting and reconciliation of additional pay.
• Conducts employee performance reviews & makes recommendations for development and reward for the department/process.
• Steward of budgetary funds used by the administrative support.
• Identifies appropriate internal controls for the department; provides mechanisms to monitor and implement compliance.
• Represents the department leadership in their absence as needed.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.
• Building OR Call Schedule within the Department of Anesthesiology.
• Faculty/ staff recruitment.
• Responsible for tracking and reconciling external locum reports for billing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior