Senior Business Management Associate

PSEG•Newark, NJ

8d•Hybrid

About The Position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We offer a flexible work environment designed to balance employee needs with collaboration and operational excellence. Roles fall into two categories: Onsite: Employees work onsite daily. Hybrid: A blend of remote and onsite work, with at least three onsite days per week required. As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. The Senior Payment Assistance Advocate is responsible for conducting advanced review, validation, and adjudication of payment assistance applications to ensure program eligibility, regulatory compliance, and accurate benefit determination. This role performs quality control reviews, resolves complex case issues, manages verification processes, and provides final approval of applications prior to payment processing.

Requirements

Bachelor’s degree
2+ years of professional experience, in lieu of a degree 6 years
Knowledge of payment assistance and benefit eligibility programs
Experience with CRM and case management systems
Strong analytical and problem-solving skills
Ability to review and interpret financial, income, residency, and household documentation
Knowledge of state regulatory requirements and program compliance standards
Ability to work at a computer for extended periods
Ability to review electronic documents and enter data throughout the workday

Nice To Haves

Knowledge of utility assistance programs
Experience performing quality assurance reviews
Strong written communication skills
Spanish speaking desirable

Responsibilities

Review and validate Payment Assistance applications completed by Junior Adjudicators to ensure accuracy, completeness, proper documentation, household composition, income verification, and utility/vendor information consistency prior to approval.
Perform advanced system verification by confirming application eligibility, identifying active cases, validating benefit status, and approving qualified applications for continued processing.
Investigate, correct, and resolve complex case issues including missing utility account information, discrepancies, duplicate household members, benefit conflicts, household merges, and application corrections requiring good judgment and troubleshooting skills
Manage incomplete or inaccurate applications by documenting findings, identifying missing information or documentation, providing detailed corrective guidance, and returning cases for rework to ensure compliance with program requirements.
Administer the Zero Income Verification (ZIV) process by completing verification requests, submitting documentation to regulatory agencies, tracking response timelines, reviewing results, and updating case records accordingly.
Conduct final quality review of applications by ensuring all eligibility, documentation, system, and verification requirements have been satisfied and approving cases for payment processing.
Maintain detailed case documentation, update CRM notes, communicate case actions, support process compliance, and provide guidance on complex adjudication scenarios to ensure consistent program administration.
As an employee of PSE&G, during storm/outage restoration efforts, may be required to perform functions different from normal operations and the regular work schedule. May also be required to work in an alternate location.