Senior Business Intelligence Engineer, Amazon Customer Service
About The Position
The Customer Service - Social team within Amazon Customer Service (CS) is looking for a Sr. Business Intelligence Engineer (BIE) who is passionate about translating business problems into business insights, and can thrive working in a diverse, global team. As a Sr. Business Intelligence Engineer within Customer Service - Social, you're helping us understand current, and past customer behavior, to influence the solutions we build to deliver the best future experience. You're constantly identifying ways in which we can improve our understanding of the business, to make faster, more confident decisions. Social is a fast-paced, ever-evolving world, where new features and channels launch constantly, and customers’ behavior varies by social media app, demographic, and the type of support they need. Customer Service – Social is innovating to meet those challenges, scaling service to the customers who need help today, and building new solutions for the next generation of customers. We benefit from being part of the wider Customer Service organization, one of the most tenured teams at Amazon, so can learn from the experience of building tools to assist customers on traditional channels such as email, phone, and chat.
Requirements
- 10+ years of professional or military experience
- 5+ years of SQL experience
- 4+ years of processing large, multi-dimensional datasets from multiple sources experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience with theory and practice of information retrieval, data science, machine learning and data mining
Nice To Haves
- Experience working directly with business stakeholders to translate between data and business needs
- Experience managing, analyzing and communicating results to senior leadership
- Experience with AWS technologies
- Experience with theory and practice of design of experiments and statistical analysis of results
Responsibilities
- Define the organizations business intelligence strategy, and influence the architectural decisions.
- Provide business intelligence solutions that solve complex problems for the organization, and inform multiple business decisions.
- Build a robust, extensible, and scalable reporting structure.
- Contribute to business reviews, and communicate effectively with leadership audiences.
- Define, and iterate on data strategies that cross multiple CS teams.
- Drive best practices in operational excellence, data modelling, and analysis.
- Hire, mentor, and develop others
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
