Senior Business Intelligence Analyst

HealtheConnections•Syracuse, NY

1d•$70,000 - $90,000•Hybrid

About The Position

HealtheConnections is seeking a Senior Business Intelligence Analyst to serve as a key resource for their organization. This role focuses on transforming customer and business data into actionable insights that drive decision-making, enhance operations, and improve customer engagement. The analyst will collaborate with internal teams to design and deliver reports, dashboards, analytics, CRM solutions, and business application improvements. Key aspects of the role include understanding user needs, translating them into practical solutions, and identifying opportunities for process, reporting, and user experience enhancements. Data is central to HealtheConnections' mission, making reliable, accessible, and meaningful information crucial for serving customers and operating effectively. This position is ideal for someone who excels at simplifying complex information and making it easily understandable. The role involves working with diverse data sets, including customer demographics/CRM, ticketing, environmental/market data, and system usage. The ideal candidate will be a collaborative team player with strong critical thinking, effective communication skills, and the ability to manage solutions from conception to implementation.

Requirements

Experience with all Primary Responsibilities listed above is required.
Experience working in business intelligence, data analytics, reporting, CRM administration, business applications, or a related field.
Advanced Microsoft Excel skills and experience working with complex data sets required.
Ability to work independently, manage competing priorities, and take ownership of complex projects and solutions.
Excellent analytical and critical thinking.
Excellent written and verbal communication.

Nice To Haves

SQL and Tableau experience a strong plus.
Salesforce experience a strong plus.

Responsibilities

Create and maintain customer lists, segments, and analyses by understanding customer relationships, demographics, and data nuances.
Design and improve CRM reports, dashboards, workflows, and other system configurations to support business processes.
Research new CRM, reporting, and automation features and recommend improvements that make work more efficient or improve the user experience.
Use advanced Excel and other reporting tools to organize complex information into clear, easy-to-understand formats.
Meet with internal teams to understand their reporting needs and turn those needs into practical solutions.
Ensure reports and data are accurate by identifying data quality issues and working with others to resolve them.
Analyze customer and business data to answer questions, identify trends, and provide insights that support better decisions.
Document reporting processes, business rules, and CRM/business application solutions so they are easy to maintain and support.