Senior Business Immigration Case Manager

Cip Pc.•Chicago, IL

20d•Remote

About The Position

The purpose of our Senior Business Immigration Case Manager is to provide overall team support for the management of enterprise client accounts, or multiple mid-market accounts. In this role, you will be accountable for exercising independent judgment and applying extensive immigration legal experience and guidance, to ensure that the immigration needs of enterprise clients are met, whilst supporting attorneys and other senior staff with specific initiatives. You will be responsible for ensuring the appropriate client team is managing communications in a timely manner, meeting SLA's, reporting, all while providing excellent client service and a positive employee experience.

Requirements

Completed Bachelor’s Degree – highly desirable
7+ years of experience working as an Immigration Paralegal drafting employment-based petitions, including for more complex cases and/or high-profile/enterprise clientele
Experience with drafting petitions for a range of NIV cases preferred: H1B, L, TN, O-1 etc. and/or experience with drafting green card processes (I-140 and AOS), and end-to-end PERM applications preferred
Experience allocating cases to team members and leading, encouraging, and training less experienced team members
Intermediate level proficiency with MS Suite (Teams, Outlook, Word)
Genuine interest in US immigration, with a desire to treat clients & foreign nationals with respect and an empathetic approach
Excellent written and verbal English communication skills, including spelling and grammar
Strong attention to detail to ensure consistent accuracy of work
Ability to follow due process, templates, and to adapt to evolving innovation within the Firm, and industry
Excellent organizational skills and are able to meet strict deadlines while prioritizing case loads
Strong computer literacy with the ability to adapt to state-of-the-art Envoy case processing software to monitor and record all visa petitions
Excellent understanding and experience with the application of legal ethical principles
Uphold all of CIP, PC's core values

Responsibilities

Manage case strategy meetings, client development activities, town hall meetings and legal seminars provided to clients
Review immigration petitions prepared by Paralegals and Senior Paralegals, and identify (and help resolve) any current or potential issues
Support attorneys (and other senior staff) with the development of legal staff training initiatives; updating Firm processes/procedures/technologies, and undertaking other initiatives
Oversee the effective assignment of cases to Paralegal and Senior Paralegal staff to ensure appropriate and balanced workload within team
Support team with drafting of case documents, statutory forms, and templated letters of support, as per strict deadlines for a range of NIVs and PERM applications (end to end) including petitions for key accounts/enterprise clients
Generate reports regarding visa processing metrics, for internal measure and client feedback
Use discretion, experience, and decision-making ability to identify and resolve problems regarding case preparation, for attorney review
Help to ensure that client needs are being met, and update team of communication and protocol changes, as they arise
Provide training, guidance, conduct updates and mentoring to Paralegals, and Senior Paralegals
Attend weekly docket calls and help to prepare agenda for any visa processing-related client calls/updates and identify opportunities for improvement
Support overall operations by having an eye towards efficiency and productivity
Manage general ad-hoc requests as needed by attorney(s) and senior staff
Utilize online immigration case tracking system to case status and activities on a daily basis
Encourage and set example for positive team morale, even within a remote work environment
Oversee that SLA requirements for all assigned clients are consistently met, by also remaining accountable for the deliverables of all relevant legal team members
Assist with tasks related to client program management