Senior Business Excellence Partner

Wheels, Inc. • Schaumburg, IL

3d • $120,000 - $160,000 • Hybrid

About The Position

Wheels is seeking a Sr. Business Excellence Partner who is passionate about solving complex operational challenges, driving tangible business improvements, and enabling teams to work more efficiently. This role goes beyond traditional project coordination or process documentation. The Business Excellence Partner will be responsible for identifying operational pain points, quantifying their business impact, designing practical solutions, and overseeing their implementation to achieve measurable results. Success in this role is defined by reducing manual effort, improving cycle times, enhancing quality, strengthening customer experiences, and supporting business scalability without solely relying on increased headcount. The ideal candidate is intelligent, inquisitive, analytical, and driven to make a significant impact. They should be comfortable collaborating with frontline staff, functional leaders, IT, Product, Analytics, and other stakeholders to understand current processes and drive improvements. Proactive and self-directed, this individual can take an ambiguous business problem, structure it, develop a solution strategy, influence stakeholders, and demonstrate the value delivered. This position is part of the Business Excellence organization and will collaborate with business leaders across operational, client-facing, and support functions. The role will utilize structured problem-solving methodologies, Lean principles, data analysis, workflow redesign, automation, and performance measurement to achieve practical and sustainable improvements.

Requirements

• Proven track record of leading enterprise-wide Lean/CI programs with measurable impact in matrixed organizations.
• Deep knowledge of Lean, Six Sigma, and structured problem-solving techniques.
• Demonstrated success facilitating Kaizen events and building engagement across levels of the organization.
• Strong business acumen, communication, and interpersonal skills.
• Advanced proficiency with Microsoft Office, Visio, and project management tools (e.g., MS Project, Smartsheet, or similar).
• Bachelor's degree in industrial engineering, Supply Chain, Operations or related field required.
• Lean Six Sigma Black Belt certification.
• 7-10+ years of experience in process improvement, business transformation, or operational optimization within complex service or transactional environments.

Nice To Haves

• Hands-on experience with Salesforce, ServiceNow, or similar enterprise platforms is a plus.
• Advanced degree is a plus.

Responsibilities

• Identify and Prioritize High-Value Business Problems: Partners with business leaders and frontline teams to uncover repeatable operational pain points, manual work, rework, delays, quality issues, customer friction, and process breakdowns.
• Translate business frustration into clear problem statements, root-cause hypotheses, value estimates, and improvement opportunities.
• Quantify the impact of problems using metrics such as cycle time, cost, quality, rework, capacity, customer experience, and employee effort.
• Help leaders prioritize improvement work based on business value, urgency, feasibility, and strategic importance.
• Build and manage a practical improvement roadmap for assigned business areas.
• Design and Implement Practical Solutions: Redesign workflows, handoffs, decision points, controls, and operating routines to improve performance.
• Develop practical solutions that may include process changes, reporting enhancements, automation, system improvements, role clarity, or new ways of working.
• Partner with Analytics, Technical Implementation, IT, Product, and operational teams to translate business needs into workable solutions.
• Support the development of business requirements, user stories, process maps, test plans, adoption plans, and implementation materials.
• Validate solutions through pilots, testing, feedback loops, and performance tracking.
• Drive Measurable Business Results: Own the delivery of measurable outcomes, not just the completion of project tasks.
• Establish baseline performance, define target outcomes, and track results after implementation.
• Measure impact across areas such as productivity, quality, cost reduction, cycle time, customer satisfaction, compliance, and scalability.
• Create visibility to progress, risks, decisions, and realized value for business leaders.
• Ensure improvements are adopted, sustained, and embedded into the way teams work.
• Lead Change Across the Business: Build trust with frontline employees, managers, directors, and executives by listening carefully and solving real business problems.
• Facilitate working sessions, process reviews, Kaizen-style events, and structured problem-solving discussions.
• Influence stakeholders across functions to align on decisions, remove barriers, and adopt new processes.
• Communicate recommendations clearly using data, business logic, and practical implementation plans.
• Help create a culture where teams continuously identify, solve, and measure improvement opportunities.
• Use Data, Tools, and Technology to Improve Work: Use data to diagnose performance issues, identify trends, and size improvement opportunities.
• Partner with technical teams to implement automation, analytics, and workflow solutions where appropriate.
• Leverage tools such as Excel, Power BI, Alteryx, Power Automate, Salesforce, AI tools, or similar platforms to improve how work gets done.
• Identify opportunities to reduce spreadsheet dependency, manual rekeying, email-based work management, and inconsistent process execution.
• Help business teams use metrics and dashboards to manage performance more effectively.

Benefits

• Annual incentive plan which is based on company performance and individual performance.
• 50+ health, wellness and engagement benefits
• Access to the Advocate Health Care Wellness Portal
• 2026 Wellness Program designed to support you in achieving your personal health goals.
• Tools and incentives that encourage healthy living.
• Departmental contests, summer gatherings, family events, holiday celebrations and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior